Dental Consulting | Dental Practice Solutions

Optimize Your Dental Practice: What Every Dental Practice Owner Must Know!

By: Debbie Seidel-Bittke, RDH, BS

September 10, 2024

The 1st Step to Optimize Your Dental Practice

One of the most important responsibilities you have as a practice owner is to hire a top-notch leader to administer the processes in your dental business. AKA: an office administrator.

Maybe you are thinking, “I don’t want anyone to create friction or animosity with my employees!” Even if you have a smaller dental office, your office administrator might oversee various systems such as the patient schedule, insurance payments, case acceptance, unscheduled hygiene patients, employee time-off, employee challenges, etc., etc.

As your practice grows, your office administrator will delegate these various tasks by hiring and training competent employees for these positions such as a treatment coordinator and/or insurance biller. However, hiring or appointing an office administrator isn’t enough—your role as the owner is to create leaders in your office and be the leader of the office administrator and the team.

Being a leader does not mean you do the work! It does not mean that you solve all the challenges that will occur. It means that you empower your employees and when there is a challenge you know you can check in with your office administrator to resolve any issues.You are the inspector and should be able to check in with your office administrator to inspect that your expectations are met.

This process works well for our clients who have been through proper holistic-hygiene department- team training using the resources offered by Dental Practice Solutions.

The primary responsibility of the practice owner is to develop leaders and empower that one-employee to be a competent office administrator who can efficiently oversee the various systems and be sure the various systems in your dental office are running smoothly and your dental practice is highly profitable.1

Why is it crucial to create leaders and have a competent office administrator?

Consider this: as the owner and doctor, your most valuable contribution is the time you spend with patients in your treatment room. When you’re occupied with patient care most of the day, who’s overseeing the various areas of your dental business? It can’t be you—yet the business still needs to be run effectively.

This is where it becomes imperative that you have a competent office administrator.

Learn how to optimize your dental practice which is something every dental practice owner must know.

Develop Systems and Provide Clear Expectations

While the office administrator’s job includes overseeing the office systems and enforcing the practice’s policies, inspecting what you expect is where you play an important role.

As a team, everyone works together and achieves more.

T E A M = Together Everyone Achieves More

Team members should be invited to suggest various policies needed for your success. You must have your expectations written and routinely, you need to check in with your office administrator to be certain that expectations are met and without resistance.

Many dental practice owners feel overwhelmed by the idea of writing policies and creating systems for the various areas of the dental office.

Start now by writing one or two policies a week and make a list of the various areas of your dental office that need a system. These areas will include: patient schedule, new patient appointments, patient hand-offs, case acceptance, hygiene – doctor – patient exams, hygiene patient reactivation, outstanding insurance claims, etc., etc.

Each system will have a set of competencies. Competencies are written examples that indicate the employees success according to what is expected and what will elevate patient care.

Create a comprehensive set of guidelines with systems for your employees to follow. Begin with the areas of your practice that are causing the most challenges. If you feel this is a daunting task, it may be time to reach out to a dental expert, such as Dental Practice Solutions.

Your Dental Practice Vision

As the owner of the dental office, you are the leader. You get to set the tone and steer the ship in the direction you desire. This is your business and you should have the most significant impact on its vision and success plans for the future. It’s essential to, 1) have a clear vision and future plans and, 2) communicate these to your executive team and other employees.

Crafting Your Vision: The vision for your practice goes beyond a vision and mission statement; it’s about clearly defining what your practice does, what it creates, and how it differentiates itself from others. This may include the type of dentistry you practice, what type of patient care you aim to provide such as sleep apnea, oral myofunctional therapy, implants, double column hygiene, or single column, one hour hygiene appointments, Invisalign, in-office and take home whitening systems, etc.

Consider and plan how many days each year you wish to see patients. When you begin a new year, your patient schedule should be blocked for the correct number of days you plan to see patients during that year. Most dental offices are open a minimum of 200 days.

Next, you will reverse engineer how many appointment blocks you need each day for new patients. Do you know an approximate number of new patients you should see each month so your goals become a reality? Do you wish to treat “Complete Patients Health?” Or is single tooth dentistry, the bread and butter of what you enjoy?

Why Vision Matters: Never assume that your employees know the practice goals. This is particularly important if you hire someone who has worked in a different type of dental practice before. If your new office administrator previously worked in a bread and butter type of dental office and you have a vision to implement “comprehensive health dentistry,” you may have a lot of challenges ahead of you as you onboard your new office administrator.

If your vision isn’t clearly communicated, your employees will most likely default to what they have done in the previous offices they worked in. Now you have employees who do not align with your dental practice goals. This is how you get into a bad situation with consistently searching for new employees to replace ones who just never seem to be a fit for your dental practice.

Could this be a current situation many offices are facing today?

Why do you think there is so much turn-over in dental offices happening today?

Share your vision with your employees, communicate the long-term plans for your dental business. Share your practice growth goals, communicate effectively and thoroughly with everyone your hire. Be sure you communicate the types of services you offer patients, share your expectations about new patient appointments; how and when they are seen, the length of time for a new patient appointment and which clinician will see the new patient first: the hygienist or the doctor?

How do you follow up with new patients after they leave their 1st appointment?

Do you know if the new patient had a great experience? If you don’t ask, you’ll never know!

How do you communicate with patients of record who have gone MIA?

Do you send text messages, or an email? At what time in the day do you make calls to these former patients who are now MIA?

Do you send them a letter to know if they plan to return?

Maybe they moved out of the area and at what point do you inactivate these patients?

Take time to think about what’s important to you, write these things down. Ask your employees to think about what’s important to them. Everyone comes to your team meetings with their ideas and you have an agenda that everyone is invited to add their input to.

Plan to meet annually, usually in November or December, and plan out the upcoming year. This is a great time to plan a fun lunch and then spend two – four hours sharing your vision and what you want to accomplish over the next year. Allow time for your employees to express their thoughts and opinions. Ask you employees what they need and want for the dental business.

Align Your Team: Outline your vision to ensure that the employees are on the same page and working toward the same goals. This alignment is crucial for the success of your dental business and team harmony inside your dental office.

If everyone is rowing in a different direction, chaos and challenges arise. When everyone understands what’s expected and when everyone works toward the same goals, your dental practice will run smoothly and you’ll see sustainable success sooner than later, year after year.

Manage and Support Your Office Administrator

Your office administrator must oversee the daily operations of your dental practice, while your role is to empower your team, inspect what you expect, and routinely check in with your office administrator to be sure you are status quo and on track to achieve your goals.

Stay Involved: This doesn’t mean micromanaging or hovering over your office administrators’ every move. The dental practice owners role is to offer the necessary support, and advise if training is necessary to help the team excel in their role.

Weekly Meetings: At a minimum, you should sit down with your office administrator each week. We recommend that you actually schedule this time in your practice management software. Mark out time even if it’s 15 minutes. Add this in your practice management software so your team knows not to schedule you to see a patient at this time. This dedicated time means No patients, no interruptions during this short time together.

There must be a time each day before you begin your day seeing patients, during lunch, or before you leave for the day, when you get talk to your administrator for 10-15 minutes. It’s a few minutes and this effective communication brings a huge return for your small investment of time.

Use this time to review the practice’s KPI’s (production, collections, A/R, outstanding insurance payments, hygiene department profitability, unscheduled restorative and overdue hygiene patients, etc.). All you do as the owner, is listen to the successes and/or challenges and opportunities. If there is a challenge or conflict it works best to resolve it quickly, sooner than later.

If you find it difficult to focus during the doctor – administrator 10-15 minute meeting, plan to have lunch or coffee outside the office. The point here is to schedule focused time so you can accomplish minor tasks and overcome challenges quickly.

Daily Check-Ins: Consider a quick check-in before the morning team meeting, maybe a quick update over lunch, or a chat before you leave the office to review your end-of-day report, etc. This allows you and your office administrator to coordinate any important tasks, or address any challenges that may have occurred in the past 12 hours.

Know Your Numbers

Financial Responsibility: As the practice owner, it’s crucial to have control over your key performance indicators (KPI’s). While your office administrator can handle day-to-day tasks and be accountable that you are on track to achieve if not exceed your production and collection goals, the financial health literally rests in your hands.

Understanding Profitability: Stay informed about your revenue, production, collections, insurance contracts, various office expenses, marketing, employee salaries and equipment, etc, etc. Major financial decisions, like approving large purchases or paying employee bonuses, should be decided upon only when you know they are in alignment with your financial goals and that you are on track to achieve or exceed your practice goals set for the year.

Strategic Oversight: Consistently review your financial statements and make informed decisions about resource allocation. If you do not work with a dental CPA be sure you check out the Academy of Dental CPAs (see https://adcpa.org/). These are CPAs who thoroughly understand the dental professions KPIs and standard operating procedures/appropriate expenses and a lot more. This level of oversight is key to ensuring your practice remains profitable and financially sound. Make sure you work with a CPA that 100% – completely – understands dental office KPI’s.

Any Accountant will/can understand how to look at the financials of a brake shop or non-profit organization but they will not be able to properly guide you to experience y0ur highest level of success as owner of a dental office. Make sure you have the best financial advise. One day when you decide to retire you will be very happy that you had expert advice of a dental CPA to oversee your financials.

Track and Evaluate Key Performance Indicators (KPIs)

Know Your Numbers Daily: It’s essential to stay on top of your practice’s KPI’s and to meet, even exceed your goals but you must look at these specific metrics daily. And once again, the owner, doctor does not need to take time to do this alone.

There is an easy way for your team to view the office production, collections, insurance payments (or lack of), hygiene department production, hygiene patient reactivation, outstanding restorative, and new patient numbers, and the list can go on. Each team member is assigned “opportunities” inside the KPI dashboard and they look at these opportunities and report how they will achieve their opportunity goals, etc.

This type of process sets up employees who feel empowered, the are more than “punching a clock” and become leaders in your dental office. No one needs to be a financial guru to look at these KPI’s in our world of technology today. Dental Intel has made it super simple for anyone with two eyes and a brain to view and report on the KPI’s. If you can use a mobile device or computer you can easily use Dental Intel.

Our clients use www.dentalintel.com to view their KPIs. Dental Intel is a simplified way to view your important KPI’s by logging into a dashboard and viewing the important metrics.

When you’re planning a trip across the US, do you know if you have enough gas to get there when you 1st get in your car and start driving?

Do you know the speed you’re driving while on the road?

Do you know if a lightbulb needs to be replaced?

What is the most direct route to take when driving to your office?

If there is an accident along the road can you find a detour so you’re not late to the office?

Dental Intel is the same type of dashboard however, it works for your team and the dental office to make it through the day in cruise control. You will learn (see in the Dental Intel dashboard) quickly if there is a road block. There will not be any accidents.

Best of all is that your employees sit in the drivers seat. Your job is to have the employees report their goals, any opportunities and how as a team you can achieve your goal.

NOTE. We have access to a free Dental Intel trial so you can measure your KPI’s and experience the smooth ride to your next level of success. As an associate of Dental Intel, when you use Dental Intel, we waive any set-up fees and get the biggest discounts on this robust dashboard.

Book a quick call to learn more about it.

Daily Awareness: Staying informed about your daily KPIs helps you to be proactive not reactive. This is where a 10-minute team huddle becomes imperative if you are serious about achieving your goals and you want to STOP working so hard! The Dental Intel dashboard is one tool that every team member can easily view and then review their “opportunities” for the day with the team. This is where their score cards are implemented. Score cards are an accountability measure. The employees sit in the drivers seat and become accountable their “opportunities” which dictate the success of your dental business.

Conclusion

As the owner of a dental business your responsibility goes beyond providing patient care; it’s about leading a successful dental business. By concentrating on these essential areas—creating and collaborating with a top-notch office administrator, and overseeing your key performance indicators, you set up a strong foundation for your dental practice’s success.

Master these fundamentals, and you are on the path to building a thriving practice that achieves your goals, delivers exceptional patient care and creates a great life for you, your employees and patients as well.

Discover how to optimize your dental hygiene department with a holistic approach that will achieve and exceed your dental practice goals.

BOOK AN OPPORTUNITY CALL TODAY.

We’re here to walk alongside you every step of the way to your next level of success.

References.

The book. Get a Grip by Gino Wickman

*Most of our clients and their team members read and learn how to be a cohesive team, working in harmony by reading this book together. It’s an easy read. Team members find it fun to read and relatable.

Grow Cosmetic Cases in Your Dental Practice

By: Debbie Seidel-Bittke, RDH, BS

June 1, 2024

Boosting Case Acceptance and Per Patient Production

Dental offices that experience high profitability from cosmetic procedures typically have a substantial patient base originating from general practitioner (GP) services. This extensive patient base is crucial for generating cosmetic cases.

The emphasis is on “generating” these cosmetic cases because they won’t be magically scheduled. While cosmetic cases may naturally be scheduled, you miss out on many opportunities when you aren’t proactively discovering that your current patients want a more beautiful and confident smile..

The first priority is to increase general patient volume through hygiene appointments, hygiene patient reactivation, and attracting new patients. This increased volume provides a larger pool to present your cosmetic services. Presenting cosmetic cases to your existing patients is more cost-effective and yields better results than marketing to find more new patients.

This blog will delve into ways to more effectively grow cosmetic cases in your dental practice.

Present Cosmetic Services to Existing Patients

Don’t Assume Patients Know What Services You Offer

Many dentists are surprised to find that loyal, long-term patients often go elsewhere for services like clear aligners or veneers simply because they didn’t know these services were available at their usual practice. It’s ironic to see dentists spend heavily on community advertising while neglecting to inform their own patients about their offerings.

Increase Cosmetic Case Acceptance

Your Hygiene Department is the Mitochondria of Your Dental Practice

Most patients spend more time with their dental hygienist than any other clinician in your dental practice. Make certain your hygiene department is optimized to effectively communicate treatment needs and truly understand what your patients’ smile goals are.

It’s ironic to see dentists spend huge amounts of money on community advertising while neglecting to understand what they current patients’ smile goals are. Did you know?

Teeth whitening is an 11 Billion Dollar industry however, few people search for a dental office to buy teeth whitening.1

Dentists are missing out on easy profit solutions and a way to have more patients accept cosmetic dentistry.

Strategies to Boost Cosmetic Cases to Existing Patients

The Smile Evaluation. Cosmetic Questionnaires

Introduce a smile evaluation – a cosmetic questionnaire for all new patients and annually to every patient.

Learn what your patients’ smile goals are. People are more likely to pay money for what they want so find an easy what to know what your patient wants.

In-Office Promotions

Display promotional materials throughout your office—posters, flyers, videos, and before-and-after photos. Place these in high-visibility areas like the waiting room, in front of dental chairs, at the front desk, in hallways, and even restrooms.

Consider offering patients a patient rewards program like The Smile Club.

Patient Engagement

Encourage your patients of record to follow your practice on social media. Post informative videos, patient testimonials, plus, before-and-after photos. Always include a compelling offer such as The Smile Club where patients receive free whitening pens.

Give patients a reason to keep their dental appointments. Make dental appointments fun, not dreadful.

Team Training

Ensure your employees are well-informed about the cosmetic services you offer so they can educate patients effectively. Consider scheduling “lunch & learns” and implement consistent training with your team. Get everyone on your team, the same page.

It takes a patient 7 times to hear something new like information about ‘Gum disease and gum treatment.” Break down the words you use into words your patients easily understand. Understand your patients values and know how to attach a benefit to their values or objections.

Use words such as gum disease over periodontal disease. Explain they have infection, inflammation, a hole in their tooth or bleeding gums.

Consider scheduling a team training to elevate your cosmetic case acceptance. Your hygiene department is key to successfully getting patients to “YES!” and boost cosmetic cases.

New Patients

While marketing cosmetic services to new patients can be effective, it can also be costly and tricky. Using Google ads, targeted social media ads, implant marketing funnels, and direct mail can be expensive.

There are effective ways to use your website to attract more new patients looking for cosmetic dentistry such as: Teeth whitening, Invisalign, and implants, etc.

Reach out to us and ask for our template to use on your website – proven to attract more new patients.

Keys to Successful Marketing of Cosmetic Services

1. Manage and Track New Patient Leads

How you manage new patient leads is crucial. Make sure your front office employees promptly and repeatedly follow up with online form submissions and phone calls from potential new patients. Train your team to handle these calls effectively, and use call recording systems to monitor and improve performance.

2. Invest in Training

Never cut corners or expenses when building a strong-seamless team. Invest in training your team, consistently optimizing your patient care, services and technology. Ensure the best patient and practice outcomes. Understand your key performance indicators and train your team to drive their specific metrics. Doctor’s job is not to micro-manage but when your team understands what’s expected and how to monitor their expectations everyone stops working so hard!

3. Track and Manage Results Closely

Successful dental practices monitor their progress and growth or lack-of. Track cost per new patient lead, appointment scheduling rates, case acceptance rates, overdue hygiene patients, cancellations, etc, etc.

With our no-cost snapshot we will show you and your team exactly what opportunities lie in from of you and each team member understands their responsibility to drive profitability without working hard.

The doctor and entire team must stay actively involved in your success strategy. Doctor’s role is to inspect what they expect of their employees. We consistently hear that many employees simply do not know what their employer, the dentist, expects of them!

Conclusion

Boost Cosmetic Cases: Focus on reactivating overdue hygiene patients and market your cosmetic services to these existing patients first. When you reactivate many overdue hygiene patients, many will have restorative and cosmetic cases that are unscheduled. Now is your chance to get them scheduled.
Invest Wisely: Be prepared to invest on effective strategies to grow high-value patient services.
Monitor Results: Understand your key performance indicators and Track your progress. Train your team to ensure you have systems in place that will to help you work SMART and stop running on a treadmill.

Implementing these strategies will significantly boost (cosmetic) case acceptance rates, enhance your per patient production, ultimately growing your practice and profitability.

For personalized direction on your practice growth, book a no cost opportunity ZOOM call with us. We’re here for you and want to see you get to your next level of success.

Contact us to grab our Smile Evaluation or Schedule a Team Training so your team knows exactly what’s expected.

Change the Low Insurance Reimbursement and High Overhead Dilemma!

By: Debbie Seidel-Bittke, RDH, BS

March 27, 2024

In the realm of dentistry, dental practice owners grapple with insurance reimbursement and high overhead costs. These hurdles can impede practice growth, hinder patient retention, and limit opportunities for expanding a dental business.

However, amidst these obstacles, a transformative solution emerges. It’s called The Smile Club. This innovative approach not only addresses these issues but also enhances patient loyalty, boosts cosmetic case acceptance, and fosters a thriving practice environment.

The Predicament: Low Insurance Reimbursement and High Overhead

Dental professionals frequently find themselves at the mercy of insurance companies, grappling with insufficient reimbursement rates for their services. Coupled with the ever-mounting overhead costs of running a practice—ranging from equipment maintenance to administrative expenses—dentists often face financial strain. These factors can jeopardize the sustainability of their practices and compromise the quality of care they provide.

The Smile Club: A Game-Changer

The Smile Club is a paradigm shift in how we deliver dental care. We should no longer rely on traditional insurance models, The Smile Club offers patients a membership-based approach to accept dental care. By enrolling patients into The Smile Club, patients gain access to a range of benefits tailored to their oral health needs, including discounted services, priority scheduling, and exclusive perks.

Empowering New Patient Appointments

One of the most significant advantages of The Smile Club is its ability to attract new patients to your dental practice. By offering a transparent and cost-effective alternative to traditional insurance, The Smile Club appeals to patients seeking comprehensive dental care without the constraints of insurance limitations.

The allure of priority scheduling incentivizes prospective patients to schedule appointments, keep their scheduled appointments and boost practice growth.

Enhance Patient Retention

Beyond attracting new patients, The Smile Club also plays a pivotal role in retaining existing patients. The Smile Club has an emphasis on personalized care and member benefits that helps patients feel valued and invested in their total health. The membership-loyalty program o ensures that patients receive timely and convenient appointments, fostering a sense of loyalty to the practice.

Boost Cosmetic Case Acceptance

Cosmetic dentistry represents a lucrative avenue for dental practices, yet many patients hesitate to pursue such treatments due to cost concerns. The Smile Club eliminates this barrier by offering discounted cosmetic services as part of its membership benefits. This not only encourages patients to explore cosmetic treatments but also enhances case acceptance rates, thereby augmenting practice revenue.

The Smile Club is a turn-key system for practice growth with personalized on-boarding for the dental practice to jump start their growth boosting cosmetic cases, growing new patient numbers and putting a halt to numerous open holes in the appointment schedule.

Imagine the cost to hire a consultant to help your practice grow. The Smile Club offers personalized implementation for each dental practice and includes a web portal of marketing, learning videos (think about training for your team about case acceptance and enhancing hygiene patient care) and implementation guides, scripts, etc, at your fingertips.

When you use The Smile Club you have a consultant at your service without the cost of more than your Smile Club purchase. A low-cost investment that will yield over 100k annually.

That is no exaggeration!

Foster Patient Loyalty

The Smile Club is more than just a membership program—it’s a catalyst that builds lasting patient relationships. By prioritizing patient needs and offering tangible benefits, dental practices cultivate a loyal patient base invested in their long-term oral health.

This type of patient loyalty extends beyond a financial transaction by fostering a sense of trust and partnership between patients and dental clinicians.

Conclusion: The Smile Club—Empowers the dental team, it changes the anxiety and bad connotation around dental appointments into a situation where patients enjoy seeing their dentist and the dental team!. The Smile Enriches the Lives of Your Patients creating a WIN-WIN for all! The Smile Club BOOSTS Patient-Centered Care. It’s the next level of patient care like your patients have never experienced!

“IT’S ALL ABOUT THE PATIENT!”

In the face of low insurance reimbursement and soaring overhead costs, dental professionals are embracing innovative solutions to thrive in an evolving landscape. The Smile Club represents a beacon of hope—a holistic approach to dental care that transcends conventional insurance models.

The Smile Club will attract new patients and retain your existing patients; insurance PPO or not! The Smile Club will boost cosmetic case acceptance, and foster patient loyalty, The Smile Club heralds a new era of dental excellence. As dental practices across the globe embrace this transformative model, they not only secure their financial viability but also enrich the lives of those they serve, one smile at a time.

The Smile Club means less insurance dependence!

The Smile Club cultivates the next level of patient-centered care.

When you ask your patients what they want for their smile, you notice that your case acceptance improves dramatically. Understand what your patients want their smile to look like and you will have more patients say “yes!” to your care!

Join our Monthly Power Hour and learn more about this innovative approach to grow your dental practice NOW!

And/Or schedule a demo Today and learn more about using The Smile Club for your dental practice growth!

Maximizing Dental Practice Productivity: Work Smarter, Not Harder With A Dental Coach.

By: Debbie Seidel-Bittke, RDH, BS

February 18, 2024

In the ever-evolving landscape of dentistry, maintaining a high level of productivity is essential for the success of any dental practice. From managing patient appointments to optimizing workflow efficiency, the demands on dental professionals continue to grow. In such a dynamic environment, dental consultants play a pivotal role in helping practices navigate challenges and maximize productivity without necessarily working harder.

Understanding the Role of a Dental Coach – Consultant

A dental coach – consultant brings a wealth of knowledge and experience to your dental practice, offering strategic insights and actionable solutions tailored to the specific needs of each practice. Whether it’s streamlining administrative processes, enhancing patient experience, or improving team performance, or optimizing your dental hygiene department services and technologies, a dental coach-consultant acts as a trusted advisor, guiding dental practice owners to achieve their goals.

Optimize Workflow Efficiency

One of the primary ways a dental coach – consultant boosts productivity is by optimizing workflow efficiency. By conducting a comprehensive assessment of the practice’s operations, including scheduling protocols, scheduling strategies, hygiene department services, reactivating hygiene patients, and sequencing specific hygiene appointments for best reimbursement, and time management strategies, dental coaches – consultants identify areas for improvement and implement strategies to streamline processes for the best productivity.

For instance, implementing digital scheduling systems and appointment reminders can help reduce no-shows and last-minute cancellations, ensuring optimal utilization of valuable chair time. Moreover, an effective dental coach – consultant will gather data, create a strategic plan and then be able to monitor the effectiveness of the expectations during the coaching process.

Enhancing Patient Experience

In today’s competitive market, the patient experience plays a crucial role in attracting and retaining patients. Dental consultants understand the importance of delivering exceptional service at every touchpoint, from the initial inquiry to post-treatment follow-up. Dental coaches- consultants help dental practices create a welcoming and patient-centric environment.
This not only fosters patient loyalty but also generates positive word-of-mouth referrals, ultimately driving practice growth.

Empowering Team Performance

Behind every successful dental practice is a team of dedicated and motivated team members. A dental coach – consultant recognizes the importance of investing in team development and empowerment to drive productivity and morale. Through targeted training programs-workshops, and mentorship opportunities, coaches- consultants help team members enhance their skills, boost confidence, and foster a culture of continuous improvement.

By aligning team goals with practice objectives, coaches – consultants inspire collaboration and accountability, laying the foundation for dental practice productivity and sustained success.

Optimized Hygiene Patient Technology and Systems

An optimized hygiene department with strategic systems allows for improved patient care, higher patient satisfaction with hygienists who enjoy their day treating patients and take pride in being a dental professional.

Dental coaches – consultants leverage their expertise to develop tailored strategies and systems that resonate with the vision of the dental practice owner-doctor and the entire team; specifically dental hygienists.

Happy team members, happy dental practice owners, yield happy patients. Happy patients create more. new patient referrals.

Conclusion

In conclusion, a dental coach-consultant serves as a catalyst for productivity and growth within dental practices, offering strategic guidance and innovative solutions to overcome challenges and seize opportunities.

By optimizing workflow efficiency, enhancing the patient experience, empowering team performance, and implementing effective systems and up-to-date technology, dental coaches-consultants help practices thrive in an increasingly competitive landscape.

In essence, working smarter, not harder, is the mantra of the modern dental consultant, as they empower practices to achieve their full potential and deliver exceptional care to their patients. By embracing the insights and recommendations of a dental consultant, practices can position themselves for long-term success and make a lasting impact in the communities they serve.

Check out our workshops and how you can more easily streamline your dental hygiene department and enjoy your day as a dental professional with harmony.

Book a quick call and discover how to STOP working so hard!

Arizona’s Dental Practices Thrive with Strategic Consulting Solutions

By: Debbie Seidel-Bittke, RDH, BS

January 19, 2024

Navigating the complex landscape of dental healthcare in Arizona demands a strategic approach. Dental Practice Consulting has emerged as a cornerstone for the thriving success of dental practices in Arizona. This blog explores the profound impact of strategic consulting solutions.

Unlocking Efficiency in Dental Hygiene Department Consulting

Efficiency is the heartbeat of any successful dental practice, and Dental Hygiene Department Consulting serves as the key to unlocking it. Consultants specializing in Arizona’s dental landscape offer insights into streamlining hygiene department operations. From patient scheduling to resource allocation, strategic solutions are tailored to enhance efficiency without compromising patient care.

Strategic Resource Allocation for Enhanced Patient Care

The heartbeat of a dental practice is not just its operations, but the quality of patient care it delivers. In the world of Dental Practice Consulting in Arizona, consultants stress the importance of strategic resource allocation. This involves optimizing staffing levels, investing in advanced dental technologies, and ensuring a seamless patient experience within the hygiene department.

Navigating Regulatory Challenges in Dental Practice Consulting

Arizona’s dental practices face a myriad of regulatory challenges, and consultants provide the guidance needed to navigate this complex terrain. Staying compliant with state and federal regulations is imperative, and strategic consultants offer practical solutions to ensure that dental practices operate within legal frameworks without compromising efficiency.

Patient-Centric Approach to Dental Practice Consulting

The heart of any dental practice is the patients. Strategic solutions in Arizona emphasize a patient-centric approach when hiring a Dental Hygiene Department Consulting. From personalized oral health education; to creating a healthier and longer life for patients as well as creating a welcoming environment, dental consultants guide practices in fostering patient engagement and satisfaction.

Innovative Technologies Transforming Dental Practice Efficiency

The landscape of dental healthcare is evolving, and technology plays a significant part in this transformation. Consultants advocate for the integration of innovative technologies within *Dental Hygiene Departments to elevate efficiency. Digital record-keeping, Teledentistry options, and advanced diagnostic tools such as dental AI, and Guided Biofilm Therapy are crucial components of a modern and streamlined dental practice.

Strategic Planning for Sustainable Dental Practice Growth

Sustainable growth is the goal for any dental practice, and strategic planning is the compass that guides this journey. Dental Practice Consulting in Arizona involves developing comprehensive strategies that align with the needs of each dental clinic. Consultants analyze market trends, assess patient demographics, and identify growth opportunities to ensure a sustainable path to success.

Navigating Arizona’s Dental Landscape with Expert Guidance

The unique characteristics of Arizona’s dental landscape require specialized expertise, and Dental Practice Consulting provides the compass to navigate these nuances. Consultants bring a blend of knowledge and experience, offering actionable insights that empower dental practices to thrive in a competitive environment.

Conclusion: Elevating Arizona’s Dental Practices with Dental Practice Solutions

To conclude, the success of Arizona’s dental practices hinges on strategic consulting solutions, particularly within the domain of Dental Hygiene Department Consulting. The optimization of operations, patient-centric approaches, and the integration of innovative technologies contribute to the thriving dental healthcare landscape in the region.

For dental practitioners in Arizona seeking tailored solutions and expert guidance, Dental Practice Solutions stands as a beacon of support. As a trusted partner in the journey of dental practice optimization, we offer comprehensive solutions that align with the unique needs of Arizona’s dental community.

Embracing the insights shared by industry experts, dental practices in Arizona can navigate the path to sustained growth, improved patient outcomes, and operational excellence. In the dynamic and ever-evolving landscape of dental healthcare, strategic consulting is an indispensable tool for practitioners committed to delivering exceptional care to their communities.

Do you want to upgrade your current hygiene department and see more comprehensive dental cases?

Check out the Hygiene Department MAX Revenue Course.

Book a call and out how Dental Practice Solutions can BOOST productivity and elevate patientcare. LINK TO USE: https://calendly.com/debbie-111/15minzoommeeting

About Dental Hygiene MAX Revenue Course:

https://dentalpracticesolutions.com/dental-hygiene-max-revenue-course/

Transforming Dental Practices With A Dental Hygiene Department Consultant

By: Debbie Seidel-Bittke, RDH, BS

November 6, 2023

Efficiency is the bedrock of a thriving dental practice. Dental hygiene department consultants, also known as dental practice management consultants, serve as vital assets in streamlining dental clinics’ operations, elevating patient care, and boosting overall productivity.

In this blog, we’ll explore the invaluable role of these consultants in reshaping dental practices for success.

Navigating the Dental Landscape with a Consultant’s Expertise

Dental practices are complex entities with various moving parts. Managing patient appointments, updating current hygiene services and technology, compliance with the dental hygiene process of care, sequencing and billing of specific dental hygiene treatment and delivering high-quality patient care are just a few of the many challenges that dental professionals face.

This is where dental hygiene department consultants step in with their specialized expertise.

Optimizing Operational Efficiency

One of the primary responsibilities of a dental hygiene department consultant is to optimize the hygiene patient appointment. Dental hygienists in today’s world do more than clean teeth.

How can dental hygienists do it all?! This is where a dental hygiene coach and consultant can become a valuable resource.

Dental hygiene department consultants assess the current workflow, identify bottlenecks, and propose strategies to streamline processes. This can lead to significant time and cost savings for the entire dental practice. Consultants may suggest improvements in appointment scheduling, hygienist- clinician – patient verbiage, and the adoption of various technologies to enhance efficiency. The hygiene department is your main artery to keep patients on the schedule and increase case acceptance.

Think of the dental hygienist as an associate to the dentist. They do a lot more than just clean teeth! The dental hygienist can and should drive productivity over to the doctors schedule. What happens during the dental hygiene appointment will make or break patients rescheduling and actually showing up for (at the very least) preventive care appointments.

Elevating Patient Care

Providing exceptional patient-centered care must be a cornerstone of every dental practice. An effective dental hygiene consultant works closely with the entire team to improve patient care protocols and ensures that each patient receives individualized, quality care.

It’s important the entire team knows what is happening in the hygiene department. Every team member must work in harmony. Just like an orchestra plays in harmony, the dental employees must all work well together; supporting one another.

Dental hygiene consultants provide training on the latest dental hygiene services, including clinical instrumentation, patient communication skills to improve case acceptance, and properly sequencing the various hygiene patient appointments. They should also be able to advise how to bill correctly for patient the hygiene services and they know what “should” and “must” be billed for private pay and insurance reimbursement.

By doing so, they help enhance the overall patient experience, leading to increased practice production, creating efficiencies, improving patient satisfaction and loyalty. You will also keep loyal employees a long time when you have a well-oiled system!

Boosting Team Morale and Productivity

A harmonious and motivated team is essential for a successful dental practice. Dental hygiene department consultants also focus on team dynamics and morale. They can provide guidance with team-building activities, and professional development opportunities. By fostering a positive work environment, consultants help improve employee retention rates and overall productivity. Think working smarter, not so hard. Hygiene consultants understand how to get more done with less time!

Navigating Regulatory Compliance

Staying abreast of ever-evolving healthcare regulations and compliance standards is a daunting task. Dental hygiene consultants are well-versed in the latest regulations for dental hygienists and help dental practices navigate this complex landscape. Their expertise ensures that the practice adheres to all legal requirements, minimizing the risk of regulatory violations and potential legal issues.

Implementing Technology Solutions

In today’s digital age, technology plays a pivotal role in the efficiency of dental practices. Consultants often recommend and help implement technology solutions, such as electronic health records (EHR) systems, supporting dental hygienists to use digital scanners and even the latest AI Dental Smile apps.

These technological advancements not only improve efficiency but also enhance data security and accuracy.

Measuring Success and Ongoing Support

Dental hygiene department consultants don’t just provide recommendations and disappear; they are committed to the long-term success of the dental practice. The best choice for a dental hygiene consultant is one who will measure the office (team members, hygiene department, appointments scheduled and cancelled, etc), performance through various metrics to measure the impact of their strategies and provide ongoing support and guidance to address emerging challenges.

The numbers do matter.

It’s important when hiring any consultant that you look at where you are today and evaluate your growth while you are working with the consultant. Numbers don’t change overnight but a well-thought out plan of action with the dentist- dental practice owner- and the hygiene department consultant will provide sustainable success.

Know that it’s what you commit to implementing day after day and month after month that will create a difference in your dental practice success.

In conclusion, dental hygiene department consultants are unsung heroes in the world of dental practice management. Their expertise in optimizing the dental hygiene department (and integrating the entire team during the process), elevating patient care, and ensuring compliance is invaluable for dental practices looking to thrive in today’s competitive healthcare landscape.

By harnessing the skills and guidance of the hygiene department consultant, dental practices will pave the way for a brighter and more efficient future.

Today is the best time to begin putting together your success strategy for 2024. How can we support your 2024 success strategy?

There is no one-size fits all!

Debbie Seidel Bittke, RDH, BS, founder and CEO of Dental Practice Solutions will host a group Dental Hygiene Department training starting Jan 3, 2024. This will run for 3 months during Q1 in 2024. Only 10 offices who will be accepted into the hygiene department training.

This training with 10 ONLY offices is by application only! Applications will be send out on November 20th. Book your Coffee Chat and if you are a fit, you will be admitted early (AND Pay Less money for the training when you are accepted early) into the dental hygiene dept training.

BOOK a coffee chat to find out more and discover if this is a fit for your dental practice.

Do you want to be considered?

If you don’t think a group coaching program is a good fit, plan to chat with Debbie a few minutes to discover what will work to optimize your dental hygiene department and achieve your highest potential in 2024! Now is the time.

BOOK a Coffee Chat HERE .

Take a few minutes to find out more.

Nothing ventured, nothing gained.

Updates For Treating Oral Inflammation

By: Debbie Seidel-Bittke, RDH, BS

September 18, 2023

Periodontal disease, comprising gingivitis and periodontitis, is a common oral health issue affecting millions of people worldwide.1

As dental professionals, we play a vital role in managing and preventing this disease condition.

Our overarching reason for treating patients with oral inflammation, active gum disease, is because when we put a halt to oral inflammation and gingival diseases we can help our patients live a longer, healthier life.

This blog post will explore the latest research findings, treatment options, and effective prevention strategies for periodontal disease, including innovative approaches like Guided Biofilm Therapy and BioGaia ProBiotics.

This blog will also include sequencing of various appointments when treating oral inflammation.

Understanding Periodontal Disease:

Gum disease encompasses various conditions affecting the supporting tissues of the teeth, including gums, periodontal ligaments, and alveolar bone.

The two primary forms are:

Gingivitis:

Gingivitis, a milder form of gum disease, features inflamed, red, and bleeding gums and no alveolar bone loss.
Accumulation of dental plaque, a biofilm of bacteria, and is often the cause of early gum disease.
This early sign of gum disease can also be associated with various systemic diseases as outlined below.
Gingivitis is often reversible with regular dental hygiene preventive care appointments, and proper home care routines.

Periodontitis:

Periodontitis, a more severe form of gum disease includes alveolar bone loss.
Often this begins with gingivitis and can be associated with other systemic diseases such as: diabetes, high blood pressure, heart attack, stroke, high cholesterol, various cancers, Crohns’ disease and even Alzheimer’s Disease.
The most common risk factor is tobacco use.
It involves more severe inflammation, gum recession, and radiographic bone loss.
Recent research suggests potential systemic health links, such as diabetes, stroke heart disease, etc. See the list of systemic diseases and research website link outlined below.

Latest Research on Periodontal Disease:

Recent studies have uncovered crucial insights into periodontal disease, offering a deeper understanding of its etiology, progression, and systemic connections:

- Microbiome and Dysbiosis: Research has highlighted the role of the oral microbiome in gum disease development. Understanding specific bacteria involved can inform targeted treatments.
- Inflammation and Systemic Health: Emerging evidence suggests the inflammation associated with periodontal disease may contribute to systemic health issues.
- Dental professionals must consider the systemic links to gingival diseases during patient assessments and share this important message to help patients “live a longer, healthier life with optimal oral health.”

Treatment Options for Oral Inflammation:

Dentists and dental hygienists employ various approaches to treat gingival and periodontal diseases, tailored to its severity such as:

Gingivitis Treatment: Indicated for patients with generalized moderate to severe inflammation in the absence of radiographic bone loss.

Scaling and Root Planing: Indicated for patients with radiographic bone loss, and moderate to severe gingival inflammation.

Guided Biofilm Therapy (GBT): GBT focuses not only on prevention and maintenance of gingival, periodontal and peri-implant diseases in adults but is also the only proven protocol to manage biofilm around orthodontics and in non-surgical periodontal treatment. 2

This therapy utilizes an E.M.S. Electro Medical System.

1.Diode Laser:

Can reduce bacterial load without the side effects of antibiotics. There are clinical advantages for use of the diode laser therapy in the reduction of subgingival bacteria—the etiology of periodontitis. Evidence suggests that lasers can be bactericidal to subgingival pathogens. 3

2. Antibiotics: Dentists may prescribe antibiotics like doxycycline. Dental hyginists may use sub-dose microspheres of Arestin® (minocycline HCl), subgingivally, and/or antimicrobial mouth rinses during home care to manage inflammation and infection.

3. End-Point Therapy/Re-Evaluation:

Every patient who is treated for generalized moderate to severe inflammation, with or without radiographic bone loss will also have a follow-up appointment to re-evaluate the condition of this inflammation.

At the re-evaluation you will complete a comprehensive periodontal exam (CPE). This must include pocket depths, recession, bleeding, mucogingival involvement, furcations, etc.

You will use diode laser, ultrasonics, GBT, scale, polish (No need to polish when GBT is initiated), review of oral-systemic link & perio process ending with an update or continuation of homecare. When there is a halt of the disease process and no active gum disease is present you will determine the interval your patient will return for preventive care.

If your patient returns and active gum disease exists, you will refer to step 1 of this sequence of care.

For a gingivitis patient, you will refer the patient to their PCP for a full blood panel to rule out any systemic diseases; most common may be diabetes, high-cholesterol, or high blood pressure.

The patient will be scheduled to return for re-evaluation in 6 weeks and repeat the above listed protocol. See the above 1st step in treating gingivitis.

In the case of your periodontal patient, who returns with active disease, you will, 1. Re-treat these affected areas (see step 1 of the treatment plan) of active disease and according to each individual’s risk factors and perio status, you will refer to a periodontist for evaluation.

The purpose of this re-evaluation- (Purpose of an “end point” assessment is to be certain there is a halt of the gingival inflammation.

After therapy If we schedule a patient for three or six months without six weeks re-evaluation to check the “endpoint” of the disease, it’s possible that when the patient does return in three months of six months, active disease will progress to a more serious condition which will ultimately affect the patient’s total health and well-being. 4

End point therapy is considered the end of Phase I therapy.

Innovative Treatment Approaches:

Guided Biofilm Therapy (GBT):

GBT is a cutting-edge approach that uses advanced technology and devices to target and remove dental biofilm more effectively.
It utilizes air-polishing devices to dislodge biofilm from tooth surfaces and below the gumline, improving treatment outcomes.
This therapy is non-invasive, a great way to show patients where they are missing with their toothbrush and floss. You can also disclose to show acidic plaque, etc. Pain Free enamel-safe, plaque removal and a great way to inspire patients to “own their disease.”

Show patients what you see (Biofilm) because “seeing is believing!:”

BioGaia ProBiotics:

BioGaia ProBiotics are beneficial bacteria applied topically to the oral cavity to restore and maintain a healthy oral microbiome.
Research is ongoing, but preliminary studies suggest potential benefits in preventing and managing gum disease. 5

Effective Prevention Strategies:

Preventing periodontal disease is paramount, and as dental professionals we can guide patients using these preventive measures:

Oral Hygiene Education: Emphasize proper brushing, flossing, and the use of antimicrobial mouthwash.
Routine Dental Hygiene Appointments: Stress the importance of routine dental visits for professional preventive care and early detection of gum disease.
Lifestyle Adjustments: Educate and share information about tobacco cessation as necessary, maintain a balanced diet. Share information about systemic conditions, such as diabetes, heart disease and even Alzheimer’s Disease, which can exacerbate gum disease.

Conclusion:

Periodontal disease remains a significant oral health challenge, but ongoing research and evolving treatment modalities offer hope for improved patient outcomes. Dental professionals must stay informed about the latest developments to provide the best possible patient care.

Innovative approaches like Guided Biofilm Therapy and BioGaia ProBiotics show promise by enhancing treatment and prevention efforts. By working together, dental professionals and patients can effectively combat gum disease and our patients can live a longer, healthier life.

Our overarching message to patients is that optimal oral health leads to a longer-healthier life.

References.

Americans with Perio Disease. https://bit.ly/3PgUuI5 Accessed on September 15, 2015.
Guided Biofilm Therapy. https://www.ems-dental.com/en/guided-biofilm-therapy Accessed on September 18, 2023.
Effects of Diode Laser and mitochondria. https://bit.ly/LBRMitochondria Accessed September 18, 2023.
End Point Therapy. https://tinyurl.com/AAPEndPt See page 557. Accessed on September 18, 2023.
BioGaia ProBiotics. https://tinyurl.com/BIOGIA Accessed on September 18, 2023.

For more information about this consider a complimentary 30 minutes coaching session with Debbie Seidel Bittke, Founder and CEO of Dental Practice Solutions.

Click here to book your coaching session.

Mastering Hygiene Patient-Doctor Exams: 5 Steps to Boost Case Acceptance

By: Debbie Seidel-Bittke, RDH, BS

August 14, 2023

One dental practice goal is to provide comprehensive care to every patient. The dental hygiene patient-doctor exam is a crucial opportunity to assess your patient’s oral health, discuss treatment options, and foster a strong patient-dentist relationship.

Dental hygienists, you can boost case acceptance by building a strong foundation during the first part of each dental hygiene appointment.

In this blog, you will learn five steps to effectively complete the hygiene patient-doctor exam, ensuring your patients receive the utmost care and attention they deserve.

The bottom line is a boost in your case acceptance and keeping patients returning to your dental office.

Step 1: Review the patient’s clinical record.

Before seating patients, at the beginning of the day, it’s imperative to gather your team for a quick team huddle.

Before the team huddle begins, hygienists must thoroughly review notes in each patient’s clinical record and during the team huddle, they must communicate important patient information about patients being seen that day.

This does not mean flipping through patient charts or scanning the online schedule! *Preparation before the team huddle is imperative to make this an efficient huddle.

Every team member comes to the morning huddle prepared to communicate important information. Coming prepared means your huddle will take approximately ten minutes.

If you are not currently holding morning team huddles this will take practice. You must have a huddle strategy and you will create a quick huddle and the result is an amazing day! Think less stress and more productivity!

** Time Management Example

Example of huddle hygienist communication:

Any health issues the team should be aware of? Ex: pre-med? Etc.
Does the patient need X-rays today?
1. What type of x-rays do they need?
What type of exam is the patient scheduled for?
1. Comprehensive exam (more than a quick 5 mins exam)
2. Periodic exam
Does the patient have unscheduled restorative needs?
Etc.

Step 2: Seat and greet the patient:

This is a time for rapport and discovering what the patient wants their smile to look like.

Does the patient have any areas of concern?
If the patient has unscheduled treatment, this is a great time to use motivational interviewing to discover how you can get the patient to schedule for necessary care.

This is your time to review the medical history, ask about surgeries, new medications, etc. See the above image. During the first 15-20 minutes of the hygiene appointment, this is your time to collect all the important data.

Always explain to the patient what they can expect during their time in your chair.

Make your patient a part of the data collection and treatment process. This also alleviates any confusion around what they are seating in your chair for.

True story! Once I started teaching this one thing, patients were stating they thought they were coming to the office for “A” when they were scheduled for “Z”!

Examples of data collection: RMH, blood pressure screening, “cavity detecting x-rays”, “gum exam using a ruler to look for any abnormalities of the gums”, etc., etc.

Step 3: Treatment planning.

Show the patient any abnormalities you discover during the exam process. Use an intra-oral camera or an iTero scan to show patients what is happening in their mouth and with their total health. Collaborate with your patient. Make them part of the process.

Now is the time to communicate the risks and benefits for accepting your care. Explain if, and when your patient does have oral inflammation, that inflammation (“gingivitis and gum inflammation”) can cause other systemic diseases such as stroke, heart attack, high blood pressure, diabetes, and even Alzheimer’s disease.

Use words that are descriptive and easy for the patient to understand what is happening in their mouth.

Examples of words to use: inflammation, infection, bleeding, pus, hole, bacteria, prevention, gum disease, etc.

Step 4: Timing of the hygiene patient-doctor exam

At about 30 minutes into a sixty-minute hygiene appointment, the hygienist should have completed all the patient assessments and reviewed a plan of care with the patient.

This is the perfect time for the hygiene patient-doctor exam. There is no need to wait until the end of a dental hygiene appointment to complete the patient exam.

Refer to step 1. The morning huddle is the best time to orchestrate which hygiene patients need an exam and the doctors assistant knows ahead of time when they will direct/lead the doctor in to the hygiene room for an exam.

The doctor’s assistants are responsible for guiding the doctor to be where they need to be, when they need to be there. Think about hygienists as the air traffic controllers.

Example: The doctor is prepping a crown and waits for an impression. The assistant will direct doctor to complete the hygiene patient exam while the assistant is finishing up the impressions.

Step 5: Doctor-hygiene patient exam process

Collaboration is one key to building trust and accomplishing patient engagement. When the doctor walks into the hygiene treatment room to complete the patient exam, it’s possible the hygienist is polishing or scaling the patient’s teeth.

At this point, the hygienist will move to the side of the patient and bring the doctor into the loop of what has been discussed, etc.

Example: What did the hygienist discover during the seat and greet with their patient? Maybe Mrs. Jones is going to Europe for vacation next week. This is all part of rapport. Personal connection builds trust and patient loyalty.

The hygienist will report to the doctor all that has been completed up to this point and what the patient will return for in the future.

Example when doctor enters to do the hygiene patient exam: “Hi Doctor Good Tooth, I just found out that Mrs. Jones is going to Europe for six weeks this summer!

Doctor can respond as they are washing their hands, putting on their gloves, etc.

We reviewed her medical history and there are no changes, no significant findings. I asked her about one thing she would like to improve about her smile and she said she wants to whiten her teeth!

Doctor can respond as they are looking around the patients mouth.

I told her about our new Smile Club and she would like to get started whitening today! We checked her blood pressure and it’s great! It was 120/70. I completed an oral abnormality screening and her hard and soft tissues look healthy. Next, we checked the health of her gums and we did talk about a few areas of inflammation and bleeding. I am going to review her floss technique and next time she returns I think these areas will be much healthier.

Doctor can respond as appropriate.

Next time she returns in six months for her preventive care with me, she will need a full series of the x-rays and I will have her see you for a comprehensive exam in six months. I think that everything else looks great!”

Doctor can now look at the patient and respond accordingly.

Do you see how this communication can be completed while the doctor is visually looking around the patient’s mouth?
The hygienist made this super simple for the doctor to sit down, look in the patient’s mouth, have a quick, run conversation about Mrs. Jones’ trip to Europe and then the doctor is gone!

No one is waiting for the hygiene patient exam to be completed. The doctor left in five minutes to return and complete that prep patient in their other room and the hygienist finished up the patient on time.

**See above image which shows an example of how the hygienist can facilitate ease of the doctor- hygiene patient exam to increase case acceptance.

Conclusion:

Effectively completing the hygiene patient-doctor exam requires a seamless transition from the dental hygienist’s initial assessment to the treatment discussion.

By following these five steps—pre-planning patient care at the beginning of each day (the team huddle), simple discovery sessions between the hygienist and patient, treatment planning using visual aids prior to the hygiene patient–doctor exam, breaking down the words into what the patient understands and then using those same words during the doctor-patient exam, means you will more efficiently and effectively engage your patients to ensure they receive the highest level of care.

Remember, this approach enhances patient satisfaction and contributes to a thriving dental practice built on trust. This will allow patients to be in charge of their care.

This is one important method to get patients to “want what they need.”

Breaking down the words you use when communicating with patients and having everyone on the team use the same words will build trust, and help patients understand the value for completing necessary care- even preventive care.

The bottom line is happy patients, a boost in case acceptance and patient retention in your dental practice.

If you would like to learn more about integrating this process or other systems to optimize your hygiene department schedule a complimentary discovery call here.

Improving Dental Hygiene Patient Compliance: Strategies and Benefits

By: Debbie Seidel-Bittke, RDH, BS

August 2, 2023

As dental professionals, we understand the significance of maintaining optimal oral health. A well-maintained dental hygiene department not only ensures patient satisfaction but also contributes to the overall success of a dental practice. One crucial aspect that directly impacts patient outcomes is patient compliance with oral hygiene and treatment recommendations.

In this blog, we will delve into effective strategies to improve dental hygiene patient compliance, leading to enhanced productivity and patient loyalty. By implementing these techniques, you can create a thriving dental hygiene department in your practice and, ultimately, ensure the best possible oral health for your patients.

The Importance of Patient Compliance

Patient compliance refers to the extent where patients adhere to prescribed oral care routines and follow recommended dental hygiene practices. Unfortunately, despite the best efforts of dental professionals, many patients struggle with maintaining consistent oral hygiene habits. What we say goes in one ear and out the other.

This lack of compliance can lead to various oral health issues, including cavities, gum disease, tooth loss, and numerous systemic conditions such as heart attack, stroke, diabetes, high blood pressure, Alzheimers, etc, etc. As a dental professional, addressing and improving patient compliance is a pivotal step in promoting preventive dentistry and long-term overall health.

Effective Communication

Clear and concise communication with patients plays a crucial role in improving compliance. Dentists and dental hygienists must take the time to educate patients about the importance of good oral hygiene and how it directly affects their total health. Utilizing visual aids such as charts, diagrams, and videos can enhance patient understanding and make oral health recommendations more relatable.

Encourage patients to ask questions and address any concerns they might have regarding their oral care routine. Use motivational interviewing which is an effective way to talk with patients. This is an evidence-based approach to help your patients accept the care they need. *See the reference below in references for more information about Motivational Interviewing.

Personalized Care Plans

Every patient’s dental needs are unique. Tailoring dental hygiene plans to each individual patient can greatly enhance patient compliance. Conduct thorough assessments of their oral health, including systemic risk factors and previous dental history, to create personalized treatment plans. Engaging patients in the process and discussing their specific needs fosters a sense of ownership and responsibility for their oral health, increasing the likelihood of compliance.

Let patients know what exams and assessments you are completing. Always make them a part of your assessments. Collaboration is key if you want your patients to “own their disease.”

**See above image for time management strategies to help the dental hygienist “Complete it all!”

Establishing Realistic Goals

Setting achievable oral health goals is vital in maintaining patient motivation and compliance. Collaborate with patients to set specific, measurable, and realistic objectives that align with their oral health needs. Understand where they are in their world and help them determine what they will commit to implementing outside your treatment room. Break down the goals into smaller milestones and celebrate their achievements, reinforcing positive behavior and commitment to their dental hygiene routine.

Utilizing Technology

Incorporating technology into your daily schedule can significantly improve patient compliance. Implement reminder systems through emails, text messages, or automated calls to prompt patients about upcoming appointments, follow-ups, and oral care routines. Discover fun ways to track your patients oral hygiene progress, and make this interactive for your patients.

It’s important to monitor your patients oral and total health. Show patients their progress. Congratulate them. Find ways to make oral hygiene changes feel good for your patient and create positive experiences.

Talking about technology, does your dental practice offer patients full-mouth scans, soft-tissue diode lasers and guided biofilm therapy options?

These are leading-edge technologies that will greatly benefit your patients oral health, reducing inflammation and will become great practice builders. Stay on top of the latest technologies that can assist in creating total wellness for your patients.

Emphasize Preventive Dentistry

Promoting preventive dentistry is key to reducing oral inflammation. Oral inflammation triggers numerous systemic diseases.

Encourage routine dental hygiene appointments, as preventive care allows for early detection of disease and timely intervention. Educate patients about the long-term cost-saving benefits of preventive measures compared to extensive treatments for neglected oral health issues.

Enhancing patient compliance offers numerous benefits, not only for the patients but also for your dental practice:

Better Oral Health Outcomes: Improved compliance leads to better oral health, reducing the risk of dental problems and enhancing overall patient satisfaction. Optimal oral health supports total health.
Enhanced Patient Loyalty: Patients who feel cared for and supported in their oral health journey are more likely to remain loyal to your practice. They will become your raving fans!
Increased Productivity: A proactive dental hygiene department that prioritizes patient compliance can lead to increased productivity, improved patient flow, and higher revenue.
Positive Word-of-Mouth: Satisfied patients are more likely to refer friends and family to your practice, further boosting your reputation and patient base. Every team member needs to ask for positive patient reviews!
Professional Fulfillment: Witnessing the positive impact of improved patient compliance can provide a sense of fulfillment and motivation for the entire dental team. Share the success of patient outcomes and always remember to celebrate your successes.

Conclusion

Improving dental hygiene patient compliance is a pivotal step to enhancing productivity and success within your dental hygiene department. When you adopt effective communication strategies, personalized care plans, and emphasize preventive dentistry, you can foster patient compliance and achieve total health outcomes.

Remember, patient compliance is a collaborative effort, and by supporting your patients in their total health journey, you can cultivate loyal and satisfied patients who are more likely to refer others to your practice. So, let’s work together to build a thriving dental hygiene department and ensure the best possible health for all our patients.

Consider updating and optimizing your hygiene department with a complimentary discovery call.
Schedule here . You can also send us a message here.

Reference.

* Motivational Interviewing. Read More Here

Build A Thriving Cosmetic Dental Practice: Understanding Your Patient’s Desires

By: Debbie Seidel-Bittke, RDH, BS

July 25, 2023

A successful cosmetic dental practice goes beyond providing excellent services; it requires understanding what patients truly desire. People are more likely to invest in what they want rather than what they are told they need. By implementing a smile evaluation and asking open-ended questions, dental practices can discover what patients truly want, leading to increased patient satisfaction and the opportunity to grow the practice further.

Read this blog, and explore the importance of understanding patient desires. Learn how enrolling patients into a patient membership/loyalty program such as the Celebrity Smiles Club will significantly contribute to the success of a cosmetic dental practice.

Understand What Your Patient Desires

As cosmetic dentists, our primary goal is to enhance smiles and boost self-confidence in our patients. However, it is crucial to remember that each individual has unique desires and expectations. Using a smile evaluation and asking open-ended questions can help us uncover those desires effectively.

A smile evaluation is a comprehensive process that involves a thorough examination of a patient’s oral health, cosmetic concerns, and overall smile goals. Ask questions to understand what your patient wants. Make it fun when you’re asking your patient what they want their smile to look like.

One fun example. Background: We just had a multi-million dollar lottery.

Scenario: As you are seating your patient, while establishing rapport, getting caught up, with a smile on your face ask:

“Mr. Smith, when you win the lottery this week, what do you want your smile to look like?” Wink.

You are certain to get a smile from your patient when you make the questions fun.

By asking open-ended questions and actively listening to patients, we can delve deeper into their preferences and aspirations.

The Power of Open-Ended Questions

Open-ended questions invite patients to express themselves freely, giving us valuable insights into their desires. Instead of asking yes or no questions, we can inquire about their dream smile, the aspects they wish to improve, or the emotions they associate with their current dental condition.

This approach not only strengthens the dentist-patient relationship but also enables us to tailor personalized treatment plans that align with their wishes.

“People buy what they want, not what they need.”

Introducing the Patient Membership/Loyalty Plan: The Smile Club

One way to offer patients exactly what they desire is by introducing them to The Smile Club. This exclusive club offers cutting-edge teeth whitening solutions, ensuring patients achieve the radiant smile they’ve always dreamed of. Teeth whitening is one of the most sought-after cosmetic dental procedures, and by incorporating this into your services, you tap into a significant market demand.

Teeth whitening is exploding since 2020! Never in our history have so many people sought-out whiter teeth. Unfortunately, patients are not buying their whitening products from their dentist. Let’s create a paradigm shift and tap into this simple, easy profit center.

A turn-key system is included when you use Celebrity Smiles Club whitening products. The system will grow your dental practice with more new patients and more patients will schedule cosmetic cases. The turn-key systems included with The Smile Club, when implemented, sustains high productivity in your dental practice for years to come.

No need to see more patients or increase your overhead when you implement The Smile Club web-portal of resources.

Benefits of Your Smile Club Patient Membership

Patient Loyalty!
- - Patients join The Smile Club and pay a nominal fee for a take home whitening kit.
  - No impressions, no trays to fabricate, no added patient chair time.
  - Patients agree to your “change of appointment procedure.” Last minute cancellations and no-shows become a distant memory.
  - Patients agree to pre-schedule and show up for their routine preventive care, dental hygiene appointments.
  - Patients buy more whitening products from your office at a reduced fee. buy and save.
  - You buy your teeth whitening products at wholesale and now you can afford to give away a whitening pen as a reward for pre-scheduling and keeping their appointments.
  - Patients buy and save. You passed along the savings and created more profitability with less overhead!
Quick and Effective Results: The Celebrity Smiles Club patient membership/loyalty plan, uses advanced teeth whitening techniques, delivering fast and impressive results.
Patient Reward
- Free whitening pens at routine hygiene appointments are the carrot used to grow your dental practice new patients, enroll more cosmetic cases and a lot more.
- The Smile Club keep patients returning to your dental office.
- You buy whitening products wholesale and pass the savings on to your patients. You give them a toothbrush and floss and what they really want are whiter teeth! Consider this a win-win.
Fast, effective, no-sensitivity
- Dental grade, no-sensitivity teeth whitening, is highly appealing to patients seeking immediate smile enhancements.
- Ten minutes to a whiter-brighter smile.
- Celebrity Smiles Club uses Carbamide Peroxide + Potassium Nitrate ingredients combined with Cool Light Technology Blue and Red LED Lights mouthpiece.
- * Red LED lights have evidence-based science stating they soothe, comfort and heal mouth sores, canker sores, etc. Great for post-op care! *
  - Think: Photobiomodulation.

** Teeth Whitening is projected to reach 11.6 Billion Dollars by 2030. **

Most people buy teeth whitening online or in a drugstore. What’s wrong with this picture?!

Let’s change this statistic and have our patients get their teeth whitening from their dental office. It’s easy money. No added time to your schedule or more patients in the chair.

Enroll for free and receive access to the resources, the system, included with The Smile Club. Discover how to create a $70,000+ net production profit center in your dental practice annually, and without more patient time or increased overhead when you tap into the sizzle of teeth whitening in North America!

Click the link at the end of this blog and implement the free resources.

Think: No impressions, no pouring models, no need to make whitening trays. No need for patients to return and pick up their whitening trays.

Increase This Simple Service & Profit Center: By offering a very popular and super simple service like teeth whitening using Celebrity Smiles Club whitening products, you will motivate and inspire more patients to consider cosmetic dentistry. Using the Smile evaluation opens the door to additional cosmetic services that both you and your patient may have initially overlooked.

Think: Teeth whitening simplified. More cosmetic cases: more veneers, Invisalign, implants, and crowns, etc.

Grow New Patient Numbers: Members of your patient rewards program, The Smile Club, are more likely to share their positive experiences with family and friends. This is a great way to attract new patients to your dental practice which will increase your reach within the community.
Market the Smile Club benefits everywhere possible: on your website, social media, and your monthly newsletter, etc.
- Use The Smile Club marketing images around your dental office and on your website.
Enhanced Patient Retention: Enrolling patients into the Smile Club establishes a long-term relationship with your patients. Patients are motivated to return for routine preventive care dental hygiene appointments because of The Smile Club benefits.
- When patients enroll they agree, they understand your procedure to change appointments.
- Patients prioritize their dental appointments.
Brand Loyalty: The Smile Club becomes synonymous with quality cosmetic dental care, fostering strong brand loyalty among your patients who enjoy its benefits.

Conclusion

Understanding what your patients truly want is at the heart of building a successful cosmetic dental practice. By completing smile evaluations and utilizing open-ended questions, you uncover your patients desires and craft personalized treatment plans to fulfill them.

The Celebrity Smiles Club plays a crucial role in achieving long-term dental practice success. This loyalty plan offers patients the opportunity to achieve a bright, white smile quickly and effectively. Enrolling patients into The Smile Club, will not only enhance the success of your cosmetic dental practice but also fosters patient loyalty. This is a system that will boost new patient numbers, creating a thriving and satisfying dental environment for everyone involved.

The Smile Club, when all its systems are thoroughly implemented, will not only grow your new patient numbers, but it will increase case acceptance for cosmetic cases and last-minute cancellations become a distant memory.

Enroll today to learn more about the Celebrity Smiles Club system. Start today and all the benefits created for your dental practice here.

There is no cost when you enroll today!

References.

* Photobiomodulation. Accessed July 1, 2023 here.
** Teeth Whitening projected to reach 11.6 Billion Dollars by 2030. Accessed on July 1, 2023 here.
Adjunctive Therapy with Blue LED Lights. Accessed July 1, 2023 here.