Every day we work in the dental office, we ask our patients a variety of questions. There is one particular question that will be important to ask and it will help you discover the exact treatment they would like and possibly never imagined it could be possible. Perhaps your patient never knew you offered this service they have always dreamed of having done to their smile!
One question that you want to ask your dental hygiene patients is: “Mr. Patient, If there is one thing you could change about your smile, what is that?”
“Do you ask your patients this one question?”
Next time you see your hygiene patients and after you have completed your most important assessments, hand your patient a mirror and ask them about their smile. It can be just one simple question as I have written above. Your job is to sit back in your chair; knee-to-knee and eye-to-eye, then smile and listen for their answer.
Why ask this question?
Research over the years tells us that most patients (no matter how white their teeth are!) want whiter teeth.
Patients who want whiter teeth may need old restorations removed and will accept a treatment plan for veneers or crowns, etc.
Other high-end treatment plans you can enroll patients into by asking a few simple questions are:
- Tooth Bleaching
- etc., etc.
The list goes on and on.
What questions do you ask and how can you get the team on board to make this a very simple process?
If you would like information about implementing the Smile Evaluation; what to ask your patients and a way to implement this, please download the Smile Evaluation below: Click on the picture now.
Debbie Seidel-Bittke, RDH, BS, began her career as a dental assistant and office manager and also graduated from the University of Southern California with a bachelor’s degree in dental hygiene.
She is also a former clinical assistant from the University of Southern California and co-taught the senior dental students Practice Management course until the school went to a PBL learning format.
In 2000, she founded Dental Practice Solutions and works with dental practices world-wide to:
- create profitable and sustainable dental hygiene departments
- known for reactivating and retaining patients for dental practices world-wide
- organically grow new patient numbers
Dental Practice Solutions creates:
- sustainable dental hygiene departments throughout the world
- a “team-driven” practice, where the employees feel like leaders vs. employees
o This means doctor can come to the office to do their job as Dentist not manage people
In 2007, Debbie wrote the accreditation for a dental hygiene program in Portland, Oregon and spear-headed the build-out of the college, wrote the curriculum, hired the team of professor’s and purchased all equipment, etc., etc.
For the last ten years she has been named “One of Dentistry’s Top Leaders in Consulting” by Dentistry Today
Try Her 7 Day Dental Hygiene Training Program to Get a Feel for Her Consulting Programs.