Last week was the American Dental Association Annual Session and prior to the meeting the Academy of Dental Management Consultants met.
One of our 1st keynote speakers was a lady named Laurie Guest. We discovered that she secret shopped many of the dental consultants businesses.
What can we learn from the ADA 2016?
There is one thing that our team at Dental Practice Solutions learned from our secret shopper experience:
- Quickly find a common thread with the person calling your office
- Find a way to make the caller feel comfortable
- Have a good connection with your caller – quickly
- Quickly express empathy when a caller expresses a challenge or pain
These calls to your office are are crucial for patients deciding to schedule a new patient appointment, it’s the reason they will return to your dental office and indefinitely.
ABOUT DEBBIE SEIDEL-BITTKE, RDH, BS
Debbie Seidel is founder of Dental Hygiene Solutions, Powered by Dental Practice Solutions.
DENTISTRY TODAY considers her a top dental consultant for the past 16 yrs.
The focus of Dental Hygiene Solutions is to create healthier, longer lives for our patients while supporting dental practices to tap into their hygiene department profit potential.
Debbie is also a former clinical assistant professor for the dental hygiene program at USC in Los Angeles.
In 2007 she wrote the accreditation, the curriculum, hire the teachers and oversaw the build out- managing a 2 Million Dollar Budget for a dental hygiene program in Portland, Oregon.
Debbie is passionate about supporting dental teams to provide a profitable, patient-centered dental practice through improving systems and efficiencies in the dental hygiene department.
Check out the Free 3-Part Hygiene Department Training: http://www.dentalhygiene.solutions