Dental Practice Solutions

Optimize your dental hygiene department by taking an integrated, team approach

  • Do you feel like you are working hard and your production is not increasing?
  • Do you feel like your hygiene department is under performing?
  • Is your hygiene department producing 25-30% of your total production?
  • Are hygienists in your office treating bloody prophys?
  • Does your hygiene department help enroll implant cases and high-end treatment?
  • Do you have one or more holes in your schedule daily?

I am so happy that you are here because we have answers and solutions to your challenges.

Dental Practice Solutions - Debbie Bittke

What Can We Learn From the ADA 2016?

By: Debbie Seidel-Bittke, RDH, BS

October 27, 2016

Last week was the American Dental Association Annual Session and prior to the meeting the Academy of Dental Management Consultants met.

One of our 1st keynote speakers was a lady named Laurie Guest. We discovered that she secret shopped many of the dental consultants businesses.

What can we learn from the ADA 2016?

There is one thing that our team at Dental Practice Solutions learned from our secret shopper experience:

  • Quickly find a common thread with the person calling your office
  • Find a way to make the caller feel comfortable
  • Have a good connection with your caller – quickly
  • Quickly express empathy when a caller expresses a challenge or pain

These calls to your office are are crucial for patients deciding to schedule a new patient appointment, it’s the reason they will return to your dental office and indefinitely.