Last week was the American Dental Association Annual Session and prior to the meeting the Academy of Dental Management Consultants met.
One of our 1st keynote speakers was a lady named Laurie Guest. We discovered that she secret shopped many of the dental consultants businesses.
What can we learn from the ADA 2016?
There is one thing that our team at Dental Practice Solutions learned from our secret shopper experience:
- Quickly find a common thread with the person calling your office
- Find a way to make the caller feel comfortable
- Have a good connection with your caller – quickly
- Quickly express empathy when a caller expresses a challenge or pain
These calls to your office are are crucial for patients deciding to schedule a new patient appointment, it’s the reason they will return to your dental office and indefinitely.