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How to Grow an In-House Membership Program

By: admin

January 9, 2019

Debbie Seidel-Bittke, RDH, BS, talked to Jordon Comstock, founder and CEO of Boomcloud about their membership program.

Dental Practice Solutions niche is teaching hygienists how to talk to patients about necessary treatment and Boomcloud is a great adjunct to helping patients pay for the dental treatment they need.

dental-practice-solution-inhouse-membership-program

During this short podcast, Debbie and Jordon talk about:

1. A predictable, recurring revenue stream for your dental practice.

2. They talk about a specific tool to help market your dental practice.

Attrition is a part of every business so this is one important tool you must learn about to help market your dental practice and create sustainable profits.

3. They also talk about reducing a dentist’ dependence on PPO’s.

4. When you listen to the podcast you will learn the benefits of a “subscription system.”

a. Think Amazon Prime but for your dental practice.

We are in a new age of dentistry and this information will bring you into a forward-thinking world to grow your dental practice.

How can we help you grow your dental practice in 2019?

Please call us @ 949-351-8741 or Email Us  to schedule a No-cost profit boosting session Click to Schedule and discover the easiest way to make 2019 your best year ever!


Debbie Seidel-Bittke

ABOUT THE AUTHOR

Debbie Seidel-Bittke, RDH, BS, is one of Dentistry Today’s top dental consultants. She is an international coach, speaker and author. Debbie is the CEO of Dental Practice Solutions.

Debbie is a world-class leader in creating profitable dental hygiene departments. She is a well-known as a former clinical assistant professor at USC in Los Angeles and a former hygiene department program director.

Dentistry Today recognizes Debbie as a Leader in Dental Consulting for the past 16 years.

 

 

Posted in Blog, Case Acceptance, Dental In House Membership

Creating a Culture of Payment

By: admin

December 4, 2018

I recently had a chance to sit down with the A/R Ninja, Andy Grover Cleveland.

During this short conversation we not only talked about how to create a culture of payment, but we talk about how important it is to bill your patients and call them regularly when they owe you money.

Andy will share why it is important to use a 3rd party to bill and he will let you know when it is best to get a 3rd party involved in collecting money in your dental practice.

Stick to the basic principles:

  1. Outsourcing your dental insurance.
  • In today’s world dental professionals have a lot more responsibility and therefore outsourcing your dental insurance is very helpful for efficiency.
  1. Empower your team to use their judgement when doing their job.

 

  • “Mr. Patient, it will be $599 today, how would you like to take care of that today?” Now the PAY-tient says, “My brother-in-law plays golf with doctor, so I will talk to the doctor about this.”
  • You must have parameters and stick with the plan.
  • Payment options must be clear.
  • Know what the rules are and empower your team to live by the rules.
  • Doctor, you can’t change the rules and make exceptions.
  1. Pay-tients must pay at the time of service.

 

Billing and Calling Pay-tients regularly

  1. Communicate routinely when your Pay-tients owe you money.

 

  • You can do collections but maybe.
  • Checkout the Tennessee Backwoods Dentist on youtube to see, are you equipped to do some of these important tasks yourself?


Where do you spend your time daily in the dental office?

There are too many things “to-do” in a given day in the dental office and outsourcing collections, etc., can be very efficient for running a dental practice.

Question: What is the average for accounts receivable (A/R)?

Answer: Debbie and Dental Practice Solutions recommends 98% collections.

Andy mentions that for a start-up, you don’t want a high overhead.

If you have a mature practice, now you can do in-office financing and you may not need to have the high monthly collections.

If your personal finances can weather a higher A/R to allow more patients to make payments (in-house) on high-end services, then a higher A/R may work for your dental practice.

Andy states: “Every time you send a statement to a Pay-tient you are sending a message that you have made a mistake.”

What is the best way to contact a patient who owes you money?

Andy says that it depends upon the individual person. Keep the end in mind and try not to send statements. Try using all the avenues for sending statements; email, paper statement mailed and/or a text message with a link to pay.

Andy also says,
Dentistry is non-recourse.

Recap of the Podcast:

  1. All patients are asked to pay at the time of service.
  2. If patients do not pay at time of service, they will leave with a statement
  3. Work A/R weekly.
  4. Call outstanding A/R Pay-tients to ask, “how is (state the last service, area in their mouth treated), feeling?
  5. If it doesn’t get done, it won’t get done without someone doing it. Hire a service that will get it done.
  6. Focus on your “core competency…for doctor that is clinical dentistry.”


Debbie says:

Understand, has your engine light come on? Is it blinking? If you said Yes, you need to outsource this area.

Be sure you don’t miss another info-packed FB live. Come over to our Facebook Business page for daily tips, inspiration and our weekly Facebook Lives: 

Do you wish you had more Pay-tients say “YES” to your care?

Check-out our Case Acceptance/Treatment Planing Mastermind.

The next session begins the week of January 7, 2019.

How do I know if this mastermind is right for my dental practice?

The Mastermind is great for dental practices who:

  • Want more hygiene patients to accept high-end services

-More implants, more crown/bridge, Invisalign, etc.

  • If your case acceptance is less than 90%
  • If you have one hole in your schedule each day
  • If you want your production to be higher
  • If you want more patients to pay at the time, they schedule for your care


Contact our office for the application.

Registration is limited to ONLY 10 offices.

When you contact our office, we will provide the mastermind details.

The 30-Day Mastermind is $795 and has a MONEY BACK GUARANTEE!

Email us: admin@dentalpracticesolutions.com

Or Call for application: 949-351-8741.

Posted in Blog, Business, Dental

Gingivitis Code: What You Must Do!

By: admin

February 2, 2017

The New Gingivitis Code D4346Welcome to 2017 and our new CDT Codes! The long-awaited gingivitis code has arrived and we should be jumping for joy!

But wait….You are saying you don’t think you should use the code? Yes, that is what we are hearing. Some of you are not sure insurance  will reimburse your patient for this service.

Gingivitis Code: What You Must Do!

What you must do it record in your patient notes what treatment you provided your patient.

BTW: Our clients who are utilizing the D4346 Code have received payment. The payment they  received was about or around the same amount as the reimbursement paid for D4910 – Periodontal Maintenance.

We know that some of the Delta Plans have made payment for this code as well as Blue Cross and a 3rd party umbrella plan “DHA” have all reimbursed for our clients who billed D4346.

Some of you may remember when we first had the fluoride varnish code. Not all insurance companies reimbursed for this insurance code when billed but as time passed and the more offices billed and insurance companies saw this code being submitted for payment, the more insurance companies began to reimburse for this service.

Bottom Line. Bill exactly what you diagnose treatment and then treat according to your diagnosis.

D1110 Definition

Prophylaxis is”only for people who do not exhibit any of the signs and symptoms of periodontal disease, including bone loss, bleeding, mobility, exudate, and recession.” It is for  “the removal of plaque, calculus, and stains from the tooth structures in the permanent and transitional dentition. It is intended to control local irritational factors.”

D4346 Definition

“Scaling in presence of generalized moderate or severe gingival inflammation – full mouth, after oral evaluation The removal of plaque, calculus and stains from supra- and sub-gingival tooth surfaces when there is generalized moderate or severe gingival inflammation in the absence of periodontitis. It is indicated for patients who have swollen, inflamed gingiva, generalized suprabony pockets, and moderate to severe bleeding on probing. Should not be reported in conjunction with prophylaxis, scaling and root planing, or debridement procedures.”

Video Gingivitis Code

Video Gingivitis Code

Legally you need to document a diagnosis. The next time you see your hygiene patient and make your diagnosis before you begin your patient care, be sure to match your diagnosis with Healthy, using one of these procedures or Disease, which indicates you begin or continue periodontal therapy.

Next time you question insurance payment for your hygiene patient care refer to these definitions for determination of your diagnosis and then treat accordingly.

We are in the business of helping our patients live a longer and healthier life. It is also our ethical and legal respsonsibility to treat our patients according to their diagnosis.

This is what we must do!

Got questions about  this new code? Yes, it can be confusing but here is what you can do now:

  • Grab our Free Resource on treating gingivitis
  • Once you grab this resource you will receive an invitation to join the webinar on Feb 21, 2107 with Dr. Roy Shelburne – The coding and billing expert
  • Read our other numerous articles  written previously
  • Mark your calendar for February 21st at 5:30PM Pacific and plan to join me with Dr. Roy Shelburne as we discuss this topic in more depth.
One of Dentistry Today's top dental consultants

Debbie Seidel- Bittke, RDH, BS Dental Hygiene Consultant

ABOUT DEBBIE SEIDEL-BITTKE

Debbie Seidel-Bittke, RDH, BS is an international dental consultant, coach, speaker and author. She is also CEO of Dental Hygiene Solutions, powered by Dental Practice Solutions. Debbie is a world-class leader in creating highly profitable hygiene departments. She is a well-known former clinical assistant professor at USC in Los Angeles and a former hygiene department program director. Dentistry Today recognizes Debbie as a Leader in Dental Consulting for the past 12 yrs.

Posted in CDT Dental Insurance Codes

Caries Risk Assessment: Saving Dollars for Your Dental Patient Adds Profits to Your Dental Practice

By: admin

July 9, 2013

Tooth Decay

I get excited when a dental office contacts me to be their Dental Practice Management Consultant and recently I had a few offices contact me who were located outside of the United States.

Their reason to call was to have a US Dental Practice Management Consultant implement preventive services for their practice and bring preventive protocols to their practice.

One of the most overlooked areas in a dental practice today is the Caries Risk Assessment. (CAMBRA) It happens a lot that offices do not have a protocol in place to assess and prevent caries. CAMBRA is not new. The California Dental Journal produced two journals dedicated to this topic in October and November 2007 and again in October 2011.

It is very rewarding to be a part of the shift in other countries who have millions upon millions of their population without preventive care services! There are dentists in these countries looking to make a change in their country. Congratulations to these dentists for leading CHANGE!

Caries Risk assessment is one of the areas we can see a huge shift in the underserved populations. With the guidance of a Consultant you will have a turn-key value added system in place to prevent disease and create one more profit center.

(Read below and add your own numbers to see what this means for your practice and profitability.)

What is CAMBRA?

  • CAMBRA assists providers to systematically evaluate caries risk in an individualized manner; children as well as adults.
  • Tailors a specific preventive therapeutic management plan or “care path”;
  • Customizes a restorative plan in conjunction with preventive care; and
  • Supports the dental professional to plan a timely, specific, and appropriate periodicity schedule based on the patients’ caries risk.

To effectively prevent and management the disease of caries, care should begin early, ideally during at age 1 a comprehensive oral exam visit is completed.

Yes, assessment begins very early. Do you tell parents that a child’s first visit is at age 3? NO? Think again.

Here are steps to prevent caries risk:

  1. A caries risk assessment is the first of these critical steps,
  2. Give the provider more information to help them consider the risk and health status of each patient before beginning the exam.
  3. Caries risk assessment provides information pertaining to three specific overarching domains: white spot lesions, decalcification enamel.  defects or other obvious decay in the child.

The information obtained from a caries risk assessment allows the care provider to formulate a caries risk profile for the child, and also an adult. This is an essential first step to determining the prevention and treatment plan, as well as the periodicity of patient follow-up/continuing care visit. (one month, three months, six months, or one year).

The CAMBRA-based dental practice will increase the usage of current preventive products. (Another profit center for your dental hygien department)  The dental practice needs to have these products available to the patient so they can easily improve self-efficacy and begin using these preventive care products immediately.

CAMBRA-based prevention and nonsurgical caries management should lead to a shift away from restorative procedures to procedures focused on prevention and early intervention; cost analysis and development of financial models should show the economic value change the psychology of the dental professional’s messaging style.

Include attractive literature for patients to read in your reception areas and take home with them to learn more about Caries Prevention.

The new CDT codes for CAMBRA will assist in reimbursement for the patient.

In January 2013 the CDT codes were revised and D 1204 and D1203 are no longer used. For the patient who receives a fluoride varnish the insurance billing code will be: D1206.

For adults and children who receive a fluoride other than a varnish the code for billing used will be: D1208.

What does this mean for the profits to your practice?

For patients who are assessed moderate to extremely high risk they will return every 1-3 months for a short appointment to assess biofilm, review home care and diet, provide a fluoride varnish and if the patient will always use a 1.1% Sodium Fluoride each night.

Here is a breakdown of what this may mean for your dental practice and the patient:

 RISK ASSESSED         Interval of Service                          Services                                                                               CDT Code                Fee                 

Mod – Extremely High            1- 3mos                      Biofilm eval, F2 Varnish, eval home-care, 1.1% NaF                D1206, D09999          $  65

Low                                                  6 mos                        Prophy, F2 Varnish                                                                                 D1110, D1206             $135

Most offices will enroll at least 100 patients annually into CAMBRA. This above chart can be used to assess your profit potential. (Average practice is approximately 1500 patients)

CAMBRA strategies are implemented with a focus toward prevention and early intervention. Studies should also determine if there is significant practice growth and case acceptance once the patient oral health is improved.

CAMBRA represents best practices and should become the standard of care in disease prevention and treatment.

Debbie Oct 2012
ABOUT DEBBIE SEIDEL-BITTKE, RDH, BS

Are you looking to improve profits in your dental hygiene department? Debbie has an innovative and successful way to consistently increase profits in your dental practice.

Many dentists today only need a 1 or 2 day workshop in-office to create the best solutions. Some offices find it valuable to participate in one of our online membership programs. This investment will be your highest ROI .

Check our services section on the website to find one that meets your needs. Consider getting your team involved in our 12 week Case Acceptance Program. You won’t need to stop your day of work at the office or pay for a dental consultant to travel to your office. The program is at your fingertips 24/7 indefinitely.

Debbie writes for many of the major dental conferences in the world. She is recognized for the past 8 years as “One of Dentistry Today’s Top Consultants.”

Many of her clients span from not only the United States but Brazil, Australia, India and the UK, just to mention a few. She has unique and one-of-a-kind learning systems for offices all over the world to participate in as well as in-office workshops and dental hygiene consulting.

Posted in Uncategorized

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