Patient Loyalty: Keep Your Dental Patients Returning
ONE OF THE MOST important things a dental practice can do is earn and keep patients returning. When patients return to your practice again and again, it’s better for their dental health, but it’s also better for your practice!
In today’s environment of consumerism, most dental patients in your dental practice are probably satisfied to be your patient but how many of them are truly loyal?
People in general, have high expectations. Not only are your patient’s insurance driven but they are more price-conscious than ever before.
People have more access to oral health information and comparison shopping in today’s world. Dental patients who are only satisfied will leave your office if or when a “better” offer comes along; especially if their insurance tells them which dental office will pay for their dental care.
Patients judge your dentistry by how you make them feel. The patient loyalty process begins from the first “hello,” and it includes everything that happens even after you leave your office.
What are you doing in your dental practice that sets you apart from the other businesses, other dentists in your community?
- Do you know how your patients feel after leaving your office?
- Do you know what your patients are saying about your dental office and your team?
Ask your patients to complete a survey and ask them to add this to your online reviews.
The Benefits of Loyal Patients
Why do your patients continue returning to your office?
Having a schedule full of your favorite patients means your dental team doesn’t spend a lot of time calling, texting or emailing patients to fill the schedule. This most likely makes you feel more fulfilled in your career when you see patients you really LOVE!
When you love your patients, you most likely love your job. The day goes by quickly when you enjoy what you do, with the people you enjoy spending time with.
We Can Help You Increase Patient Retention
We are always here to help you find success in your practice. Improving your patient relationships is big part of your success!
Keeping patients returning to your office is the most cost-effective way to build your dental practice.
We have discovered that patients return to their dental office more frequently when the dental office has a WIIFM system. At Dental Practice Solutions, we created a Lifetime Whitening program that promotes your office and keeps your patients returning to your office. This has proven to reduce cancellations and no-shows.
If you have any questions about how you can earn patient loyalty, don’t hesitate to ask!
Check out our customized patient loyalty program. We offer premium whitening gel, customized with your name. your logo and at wholesale.
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ABOUT DEBBIE SEIDEL-BITTKE, RDH, BS
Debbie Seidel-Bittke, is CEO of Dental Practice Solutions. Dental Practice Solutions focuses on helping dentists around the world to achieve their personal and professional goals by optimizing their hygiene department. Debbie has a team of consultants who optimize your front office processes, insurance reimbursement, credentialing and so much more.
Debbie has amazing insight that will tap into the true profit potential of each practice. When using the systems and strategies created by Dental Practice Solutions, dental practices will dramatically grow their current hygiene productivity.
The experienced team at Dental Practice Solutions can help dentists create their dream practice and enjoy a more fulfilling life.
Give us a call to have Debbie speak at your next national, state or local event, or call for a no-cost practice boosting session: Email: firstname.lastname@example.org. Call us at: 949-351-8741.
To learn more about the services of Dental Practice Solutions, visit their website: https://www.dentalpracticesolutions.com/