Quiz 1 for CE Credits

1. COVID-19 refers to *

Hong Kong Flu

Correct Incorrect Correct answer

Common Cold

Correct Incorrect Correct answer

Corona Virus

Correct Incorrect Correct answer

2. During COVID-19 pandemic, the most important things a dental office can do now is *

Keep in contact with your patients

Correct Incorrect Correct answer

Collaborate with your chamber of commerce

Correct Incorrect Correct answer

Continue working in your garden

Correct Incorrect Correct answer

3. The best person to schedule a patient’s next hygiene appointment is *

The front office

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The doctor

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The dental hygienist

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4. One way to understand a business is a SWOT. The “T” stands for *

Treat patients

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Assess threats in your business

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Think about your business

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5. During the COVID-19 pandemic patients can leave _________ reviews however, they will not show up live for your dental practice until after the pandemic is over. *

Facebook

Correct Incorrect Correct answer

Google

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6. During challenging times, a good leader will do the following: *

Stay positive, stay focused and look at the glass as half-full

Correct Incorrect Correct answer

Look at what is happening and stand still

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It’s important to analyze the situation and only make decisions to move forward once you can overcome the challenge

Correct Incorrect Correct answer

7. One way to stay connected with your patients is *

Mail them a gift so they feel better during COVID-19

Correct Incorrect Correct answer

Call and schedule their next dental appointment during the pandemic

Correct Incorrect Correct answer

Use technology

Correct Incorrect Correct answer

8. When there is a pandemic and the dental office is closed, the best thing a dentist/owner can do is *

Be still and wait for the pandemic to pass

Correct Incorrect Correct answer

Rest so they are not feeling stressed

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Gather information to succeed and bring this back to their team

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9. If you have a dental office membership plan you will *

Always put money in a cash reserve fund

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Have a constant stream of patients calling for appointments

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You will have over 10% increase in practice growth

Correct Incorrect Correct answer

10. One of the best ways to get patients to accept care is *

The dental hygienist should tell the patient what they need

Correct Incorrect Correct answer

The dental hygienist should only tell patients what they need when they know if their insurance will pay for the dental treatment

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The dental hygienist should understand what is valuable to the patient and then share the benefits of treatment based on the patients value.

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Quiz #1

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