Welcome

to Dental Practice Solutions

Welcome to dentistry’s largest dental hygiene practice management resource center! We are the leading dental hygiene consultant/coaching business.

We will increase your TOTAL dental practice profitability without working more hours or days each year.

- Debbie Seidel-Bittke, RDH, BS, Speaker, Author. Dental Hygiene Coach & Consultant

Dental Practice Solutions - Debbie Bittke

Dental Office Schedule: Turbulence or Smooth Landing?

By: Debbie Seidel-Bittke, RDH, BS

September 14, 2017

Dental Schedule

Dental Schedule Chaos or Smooth?

If you are a frequent flyer then you will relate to this but if not and you have been on a rollercoaster, substitute airplane ride for a rollercoaster ride.

It’s not often that you fly on an airplane for a few hours and never experience turbulence. It is just part of flying. With the help of technology and the knowledge of pilots to maneuver the plane any turbulence doesn’t last longer because the pilots can usually find a smooth place in the air.

The air traffic controllers provide great guidance so the planes have safe landings.

As an employee in the dental office you probably experience turbulence throughout the day. Patients call to change appointments, patients call with a toothache or broken tooth and need to be seen asap.

 

Who is your traffic controller in your office to be certain your day lands smoothly?

What procedures are in place so your patients know they can’t call last minute to change their appointment just because something better just happened to be available; i.e. a hair appointment. Seriously?! Yes, it happens. Patients believe they have more important things to do than come to their dental appointment (that is a topic for another blog).

Let’s get back to the turbulence that happens daily in the dental office.

TURBULENCE

What happens when the schedule changes? What do you do when 2 patients called in pain and the patient in operatory (Ex: Room #2) is running late because the local anesthetic is not working; the just won’t get numb!

How is your air traffic controller to oversee the schedule is running smoothly with all these changes? Who is in charge of making sure the day ends with a smooth landing?

Where does this process begin when your office hits turbulence?

BEGIN WITH THE END IN MIND

It is imperative that you begin with the end in mind. Everyone on your team needs to know if you are on track to meet your goals. Everyone needs to know what they may not know when they arrive to the office.

This happens by everyone on the team auditing their schedule. Assistants and hygienists will audit their patients. The front office will audit the production, collections, A/R, the schedule, possible bottle-necks and holes in the schedule.

It is possible that this person who audits the schedule and oversees it runs smoothly and at capacity, is also the person who can be the air traffic controller. This is your key-player who will direct the traffic flow during your day at the office.

They are probably the first person to recognize the changes that occur in your office: Calls from patients who are running late, calls from patients who can’t make their appointment, etc.

If a clinician in the back office is running behind they need to communicate to the air traffic controller at the front office so this person can lead the team in the right direction to overcome roadblocks that will create a bottleneck at the front desk or unnecessary holes in the schedule.

The end result of your day is a smooth landing.

BTW: As I wrote this I was on an airplane and our decent into Los Angeles got a little bumpy. The amazing air traffic controllers did a great job and our plane landed safely thus; I am sending this to you.

What roadblocks and bumps do you experience daily in your office? Who is your office air traffic controller?

Dental Practice Management

Dental Practice Solutions

About Debbie

Debbie Seidel-Bittke, RDH, BS, is the CEO of Dental Practice Solutions. In 2000, Debbie founded Dental Practice Solutions and since that time continues to support the optimization of hygiene departments globally.

Through her proven systems to communicate oral disease to dental patients she creates highly profitable dental practices around the world. You can reach Debbie at: admin@dentalpracticesolutions.com or: 888-816-1511. Check out her no-cost hygiene department training: www.dentalhygiene.solutions

 

 

 

 

 

 

Secret Ingredients to Your Dental Practice Success

By: Debbie Seidel-Bittke, RDH, BS

May 25, 2017

Dental Practice Management

The Ingredients to Your Dental Practice Success

The success of a dental practice depends upon doctor “OWNING” their business, taking the lead, building up their team and then implementing all the systems, info, etc., provided to them  by the dental practice management consultant.

Dental Practice Solutions can only deliver the ingredients for your dental practice to use. It is up to you to implement and use the knowledge we provide. This is how it all comes together to create HUGE SUCCESS!

I am “Over the Moon” excited to receive this message when I awoke this morning.

This is the message I received from our client:

“Looks like we will do over $45k this week.

We have smashed target for the month of May, thanks to the hygienist packages.”

     ~Dr. Rachel Hall, Evolve Dental Healing

Secret Ingredients to Your Dental Practice Success:

“Hygienist Packages” refers to our proprietary system for dental hygienists (also the doctor, treatment and financial coordinator) to present patients to increase case acceptance and payment of hygiene services.

If you would like to see how this can work for your dental practice please contact our strategy coach Vanessa Garman for a complimentary strategy session. Vanessa can put together a plan and discuss how this will work for you:

Call her to schedule this time: 949-351-8741 or Email to Schedule: vanessa@dentalpracticesolutions.com

#ourclientsrock #dentistryrocks

Debbie Seidel-Bittke, RDH, BS One of Dentistry Today's Top Consultants

Debbie Seidel-Bittke, RDH, BS One of Dentistry Today’s Top Consultants

ABOUT DEBBIE SEIDEL, RDH, BS

Debbie is the CEO and Founder of Dental Practice Solutions. She is a former dental hygiene program director for a hygiene school in Portland, Oregon as well as a former clinical assistant professor at the University of Southern California.

She also co-taught the Practice Management Course at USC for the senior dental students.

Through her wealth of knowledge and development of curriculum Debbie and her team at Dental Practice Solutions serves dentists throughout the world.  Debbie not only consults with offices globally but she speaks at most of the

national dental conferences as well as writes for many of the dental journals.

Contact our strategic planning coach to create your next level of success just like Dr. Rachel Hall has done. Email Vanessa

Website: www.dentalpracticesolutions.com

 

 

Dental Hygienists Role in Maintaining Dental Implants

By: Debbie Seidel-Bittke, RDH, BS

May 10, 2017

Dental Hygienists Role in Treating Implants

Dental Hygienists Role in Treating Implant Patients

Dental Implants are an expensive alternative to tooth replacement and they must last a lifetime. This is our ultimate goal when placing implants.

If our desire is to keep implants for a lifetime of the patient, it is important for the dental hygienist to understand the morphology of the peri-implant mucosa, the attachment between the mucosa and the titanium implant. This area comprises the junctional epithelium, about 2 mm high, and the connective tissue zone of greater than or equal to 1 mm in height. This is the zone that protects the osseointegrated surface from environmental factors, such as plaque in the oral cavity.

It is this zone where the health and longevity of a dental implant is imperative and it is a major role for dental hygienists is to maintain dental implants.

Dental Implants

Dental Implant Maintenance

An important role of the hygienist is to assess if their patient as a potential implant candidate. Many people know about dental implants but choose not to inquire about them and they choose not to consider them for tooth replacement.

It is the open-ended questions, a smile evaluation and communication with a potential implant patient will begin a foundation for case acceptance of dental implants. When you allow the patient to complete a smile evaluation, you allow the patient to be the one asking about the area where a tooth is missing.

Allowing your patient to be the one inquiring about treatment will put them in the drivers seat and you are only there to offer answers to the area the patient has checked off in their smile evaluation that the are not 100% satisfied with.

You can now lead this conversation into a discussion about the consequences of not having an implant. You now have an opportunity to discuss why  implant therapy a good option for a particular patient.

Continuing with your conversation you may talk about adjunctive or alternative forms of therapy/treatment that can be utilized.

It is very important for all the auxiliaries to understand why implants work, how well they work, and everyone on the dental team must understand all aspects of implant care so communications and explanations to the patient, that based on the doctor’s diagnosis, is a seamless process. This means that you have had role-play sessions as a team about “what to say,” “Who are the patients that doctor considers a good implant candidate, etc.”

When your patient accepts treatment, it’s the hygienist who will be responsible for educating the patient about oral care during the surgical and prosthetic phases of treatment. It is important for all the clinicians to understand the surgical treatment your patient will undergo and the types of restorations that will be placed. It is imperative that you recommend the appropriate oral hygiene techniques during healing phases.

Clinical hygiene and routine home-care procedures need to be effective but non-invasive so the healing tissues are not disturbed. It is also important for the patient to be aware that gentle debridement will only be effective while tissues are healing. Once healing and restoration are complete, a new hygiene routine will need to be established, learned, and complied with.

It crucial for the hygienist to educate their patients about the need for routine, maintenance. This is not an option if the patient has a desire to keep their implants for the rest of their life. Explain to your patient what can happen when their implants are not properly cared for at home and maintained by their dental hygienist.

Debbie Seidel-Bittke, RDH, BS One of Dentistry Today's Top Consultants

Debbie Seidel-Bittke, RDH, BS One of Dentistry Today’s Top Consultants

 ABOUT DEBBIE SEIDEL-BITTKE, RDH, BS

Debbie Seidel-Bittke, RDH, BS is a dental consultant, coach, speaker and author. She is also CEO of Dental Hygiene Solutions, powered by Dental Practice Solutions. Debbie is a world-class leader in creating profitable hygiene departments. She is well-known as a former clinical assistant professor at USC in Los Angeles and a former hygiene department program director. Dentistry Today recognizes Debbie as a Leader in Dental Consulting. She can be reached at (888) 816-1511. Send an e-mail to info@dentalpracticesolutions.com or go to her website: http://www.dentalpracticesolutions.com

Be sure to check out the live CE Events for FUN, Educational learning and AGD CE Credits.

Prevention: It’s Not All About the Tooth, It’s About Longer, Healthy Lives.

By: Debbie Seidel-Bittke, RDH, BS

May 4, 2017

Jimmy Kemmel video total health

On April 21st Jimmy Kimmel’s wife Molly gave birth to a boy and they named him “William.”

He appeared healthy for the first few hours the nurse in the pediatric floor noticed that William had a heart murmur and he was soon after her discovered taken to neonatal floor where with further investigation by numerous doctors they discovered that baby William was born with a heart disease called

The baby’s pulmonary valve was completed blocked. After surgery at the Children’s Hospital in Los Angeles, the surgery was a success. The baby will need another open-heart surgery in about 6 months and then as a teen another non-invasive procedure.

Kimmel was quoted as saying that “No one should have to make a decision to pay for a loved-one’s life. It should not matter how much money you make you should be able to save a person’s life…”

Yes, Mr. Kimmel, you are right! No one should have to end the life of a loved one or not be able to pay for life-saving treatment to save another humans’ life!

“Prevention: It’s not all about the tooth.”

This has me thinking that we, dental professionals, are in a perfect position to help our patients live a longer and healthier life. Oral disease contributes to systemic disease.

The research from our surgeon general and the National Institute of Health have been documenting this scientific research since the late 1900’s.

We are learning in today’s always changing world, that the main reason why our patients will continue to return to their dentist routinely and not constantly switch to a new provider, is when they understand the important role of their dental professional in their total health.

It’s our professional role to help our patients understand that we don’t just treat our patient’s mouth. It’s not about a tooth. What we want to be portrayed as are associates in our patients’ total health. We are partners in preventing disease. Not just oral disease but systemic disease. Today’s world of dentistry is about total health.

Putting a halt to inflammation and infection in the oral cavity is one important way we can help our patients eliminate systemic diseases: heart attacks, various inflammatory diseases, arteriosclerosis, Alzheimer’s and various cancers, etc.

My question to you is, “Are you sharing this important information with all your patients and helping them live a longer and healthier life?”

What words do you use to explain the important role you play in your patient’s life to help them live a long, healthy life?

Do your patients know the important you play in keeping their body healthy? Or contrary, do they think you only care about the tooth and nothing but the tooth?!

Worse yet, are the patients who think you just want to see them because you always “Find” something…i.e. you just want their money.

This is all about the truth and not about a single tooth.

Let’s tell our patients about how they can live a longer and healthier life.

Prevention saves money and saves lives.

It costs less money: Cash and insurance dollars when our patients routinely see their hygienist for preventive services.

Preventing disease is our number 1 role as dental professionals.

Baby Kimmel

The dentist, the hygienist and the dental team that sees the Kimmel family has a very important role. It is imperative that the Kimmels’ dental team speak about prevention and the important role it plays in keeping the whole body healthy.

I sure hope Jimmy Kimmel’s dentist is reading this. Maybe someone can send this information to Jimmy Kimmel.

I wish the Kimmel’s and their new baby “William,” the very best and I hope they understand how important it is for their baby to have a healthy mouth his entire life. This is key—It’s imperative that baby William have a health mouth his entire life.

 

Debbie Seidel-Bittke, RDH, BS One of Dentistry Today's Top Consultants

Debbie Seidel-Bittke, RDH, BS One of Dentistry Today’s Top Consultants

 

ABOUT DEBBIE

Debbie Seidel-Bittke, RDH, BS is a dental consultant, coach, speaker and author. She is also CEO of Dental Hygiene Solutions, powered by Dental Practice Solutions. Debbie is a world-class leader in creating profitable hygiene departments. She is well-known as a former clinical assistant professor at USC in Los Angeles and a former hygiene department program director. Dentistry Today recognizes Debbie as a Leader in Dental Consulting. She can be reached at (888) 816-1511. Send an e-mail to info@dentalpracticesolutions.com or go to her website: http://www.dentalpracticesolutions.com

Be sure to check out our AGD Accredited courses. NEXT COURSE: Business of Dentistry: Your Game Plan for Success

 

 

 

Master Your Success Game Plan: Your Team and Your Dental Coach Included

By: Debbie Seidel-Bittke, RDH, BS

April 20, 2017

Rachel Hall Number 1

For the last 14 months I have had the great pleasure to work with the team at Evolve Dental healing; the office of Dr. Rachel Hall.

Dr. Rachel Hall hired Dental Practice Solutions to create systems for her hygiene department.

We had a few hurdles in the beginning because in order to soar, it is important to have the right team players on board. It took a lot of time to find the right fit to lead the hygiene department at Evolve Dental Healing.

They say “Timing is everything” and finally one month ago a new graduate applied for the position and the rest is history!

Starting 2017, Dr. Rachel decided to “Go Big!” The downside, so “I” thought, (lol) was that her year did not begin until January 11th. Dr. Rachel took an extended holiday. One would think that it is not good to begin the year in their business a week into a new year.

But……………not Dr. Rachel! Remember, I mentioned her goal for 2017, was to “Go Big!” This is exactly what happened once the year at Evolve Dental Healing began on January 11, 2017. Doesn’t matter that the office lost about 8 days in January 2017.

Let me share with you how they have mastered their success game plan. You can learn from this situation and master your own success game plan.

Here are a few steps to include in your success game plan:

The Number 1 Fact here is: MINDSET.

Dr. Rachel put her mind in success mode.

Number 2: She created a 90 Day Success Game Plan.

Let me explain that we outlined 6 goals for the practice to achieve and not only doctor but with her team by her side they accomplished these goals in 45 days NOT 90!

Number 3. Team Work

Rachel Hall Commitments

Number 4. Collaboration

You must collaborate with colleagues, study clubs and experts. AKA: A Dental Practice Management Consultant.

Two weeks ago I spent three days with the team continuing with their success plan. On day three I not only worked with the entire team to commit to the next level but in the afternoon I had time to work hands-on with the new graduate-hygienist.

Working hands-on with Elise, the new grad hygienist, proved extremely helpful to her and the future success of the practice.

The diagram below shows you were they are as of April 1, 2017.

I just spoke to Elise and the front office team before writing this. I was told that they had to add two extra days of hygiene this month because Elise and doctor are diagnosing a lot of perio therapy. I was told that 100% of the patients in the last two weeks have accepted treatment for perio therapy.

Below is a chart showing you where they were in 2016 and where they are as of April 1, 2017.

Areas of Improvement Beginning of Consultation Process: 2016    April 1,     2017
Perio Percentage 8% 50%
Days of hygiene 4/week Added 2 days/month
Hygiene Openings 2 daily April 2017 No Openings
New Patients Average 17 Average 27
Office Production Average $93,870 Average $125,252

I feel blessed  to work with this awesome team! I feel honored to do the kind of work I get to do in fact, because I love what I do so much, it is not a J O B but such a pleasure! It’s truly a pleasure to do what I get to do! And…I never have to work a day in my life because I enjoy this so much.

Do you have a success game plan? Do You?! 

Contact our office to schedule a time to discuss your dental success game plan: mail://vanessa@dentalpracticesolutions.com or call: 949-351-8741.

Debbie Seidel-Bittke, RDH, BS One of Dentistry Today's Top Consultants

Debbie Seidel-Bittke, RDH, BS One of Dentistry Today’s Top Consultants

  ABOUT DEBBIE

Debbie Seidel-Bittke, RDH, BS is a dental consultant, coach, speaker and author. She is also CEO of Dental Hygiene Solutions, powered by Dental Practice Solutions. Debbie is a world-class leader in creating profitable hygiene departments. She is well-known as a former clinical assistant professor at USC in Los Angeles and a former hygiene department program director. Dentistry Today recognizes Debbie as a Leader in Dental Consulting. She can be reached at (888) 816-1511. Send an e-mail to info@dentalpracticesolutions.com or go to her website: http://www.dentalpracticesolutions.com

Check out the Free 3-Part Hygiene Department Training: http://www.dentalhygiene.solutions