Welcome

to Dental Practice Solutions

Welcome to dentistry’s largest dental hygiene practice management resource center! We are the leading dental hygiene consultant/coaching business.

We will increase your TOTAL dental practice profitability without working more hours or days each year.

- Debbie Seidel-Bittke, RDH, BS, Speaker, Author. Dental Hygiene Coach & Consultant

Dental Practice Solutions - Debbie Bittke

What Questions Will Enroll Your Patient Into the Type of Care They Desire?

By: Debbie Seidel-Bittke, RDH, BS

September 23, 2015

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In last weeks blog I introduced the Smile Evaluation. (read last weeks blog here: BLOG ABOUT SMILE EVALUATION)

There is a simple form which will easily address various areas of your patients smile. Many times patients have never thought these simple changes could be made to their smile.

Once a patient shows you are talks about an areas in their mouth that they would like to change, your next question will sound something like this:

 

Hygienist: “Mrs Jones tell me exactly what it is that you don’t like about that tooth? Distally Rotated Tooth

Let her explain and then repeat back to Mrs Jones exactly how you can change that malaligned tooth. Use her words in your explanation of how you can change that for her.

What Mrs Jones told you is this:

Mrs Jones: “I don’t like how I look in pictures. I think I look terrible with that tooth sticking out and everytime I put lipstick on, once I smile, this tooth has lipstick all over it!”

As her hygienist who is actively listening, you will say something like this:

Hygienist: “Mrs Jones, I can totally understand how you may feel about that. It is so frustrating and embarrassing to always have people tell you that you have lipstick on your teeth. How would you feel I told you we have a way to easily fix that tooth?”

If your office offers Invisalign you have a perfect opportunity to show her how this malalignment can be fixed. Use her words when explaining.

This will be the same type of response for patients who tell you they have open spaces anywhere in their mouth. Acknowledge their response to smile evaluation questions by asking more questions regarding “the exact WHY” they don’t like something about their smile.”

Also back up your solution with not only cosmetic reasons they want to change their smile but the clinical reasons as well.

BTW: In looking at Mrs Jones’ smile in the above picture, you probably noticed that this smile evaluation has opened up a further conversation about various restorative and asethetic options, besides the malaligned tooth.

Just one simple question can lead so many patient care solutions! This leaves the door wide-open!

If you would like information about implementing the Smile Evaluation; what to ask your patients and a way to implement this, please download the Smile Evaluation below: Click on the picture now.

EBBOOK PROMO FOR SMILE ANALYSIS

 


Lead Pages picABOUT DEBBIE

Debbie Seidel-Bittke, RDH, BS, began her career as a dental assistant and office manager and also graduated from the University of Southern California with a bachelor’s degree in dental hygiene.

She is also a former clinical assistant from the University of Southern California and co-taught the senior dental students Practice Management course until the school went to a PBL learning format.

In 2000, she founded Dental Practice Solutions and works with dental practices world-wide to:

  • create profitable and sustainable dental hygiene departments
  • known for reactivating and retaining patients for dental practices world-wide
  • organically grow new patient numbers

Dental Practice Solutions creates:

  • sustainable dental hygiene departments throughout the world
  • a “team-driven” practice, where the employees feel like leaders vs. employees

o   This means doctor can come to the office to do their job as Dentist not manage people

In 2007, Debbie wrote the accreditation for a dental hygiene program in Portland, Oregon and spear-headed the build-out of the college, wrote the curriculum, hired the team of professor’s and purchased all equipment, etc., etc.

For the last ten years she has been named “One of Dentistry’s Top Leaders in Consulting” by Dentistry Today

Try Her 7 Day Dental Hygiene Training Program to Get a Feel for Her Consulting Programs. CLICK TO DOWNLOAD NOW

What Questions Will Enroll Your Patient Into the Type of Care They Desire?

By: Debbie Seidel-Bittke, RDH, BS

In last weeks blog I introduced the Smile Evaluation. (read last weeks blog here: BLOG ABOUT SMILE EVALUATION)

There is a simple form which will easily address various areas of your patients smile. Many times patients have never thought these simple changes could be made to their smile.

Once a patient shows you are talks about an areas in their mouth that they would like to change, your next question will sound something like this:

 

Hygienist: “Mrs Jones tell me exactly what it is that you don’t like about that tooth? 

Let her explain and then repeat back to Mrs Jones exactly how you can change that malaligned tooth. Use her words in your explanation of how you can change that for her.

What Mrs Jones told you is this:

Mrs Jones: “I don’t like how I look in pictures. I think I look terrible with that tooth sticking out and everytime I put lipstick on, once I smile, this tooth has lipstick all over it!”

As her hygienist who is actively listening, you will say something like this:

Hygienist: “Mrs Jones, I can totally understand how you may feel about that. It is so frustrating and embarrassing to always have people tell you that you have lipstick on your teeth. How would you feel I told you we have a way to easily fix that tooth?”

If your office offers Invisalign you have a perfect opportunity to show her how this malalignment can be fixed. Use her words when explaining.

This will be the same type of response for patients who tell you they have open spaces anywhere in their mouth. Acknowledge their response to smile evaluation questions by asking more questions regarding “the exact WHY” they don’t like something about their smile.”

Also back up your solution with not only cosmetic reasons they want to change their smile but the clinical reasons as well.

BTW: In looking at Mrs Jones’ smile in the above picture, you probably noticed that this smile evaluation has opened up a further conversation about various restorative and asethetic options, besides the malaligned tooth.

Just one simple question can lead so many patient care solutions! This leaves the door wide-open!

If you would like information about implementing the Smile Evaluation; what to ask your patients and a way to implement this, please download the Smile Evaluation below: Click on the picture now.

Do You Ask Your Patients This One Question?

By: Debbie Seidel-Bittke, RDH, BS

September 17, 2015

Every day we work in the dental office, we ask our patients a variety of questions. There is one particular question that will be important to ask and it will help you discover the exact treatment they would like and possibly never imagined it could be possible. Perhaps your patient never knew you offered this service they have always dreamed of having done to their smile!

One question that you want to ask your dental hygiene patients is: “Mr. Patient, If there is one thing you could change about your smile, what is that?” 

“Do you ask your patients this one question?”

“If You Never Ask, Then the Answer is a Definite, “NO.”

Next time you see your hygiene patients and after you have completed your most important assessments, hand your patient a mirror and ask them about their smile. It can be just one simple question as I have written above. Your job is to sit back in your chair; knee-to-knee and eye-to-eye, then smile and listen for their answer.


Why ask this question?

Research over the years tells us that most patients (no matter how white their teeth are!) want whiter teeth.

Patients who want whiter teeth may need old restorations removed and will accept a treatment plan for veneers or crowns, etc.

Other high-end treatment plans you can enroll patients into by asking a few simple questions are:

  • Invisalign
  • Implants
  • Bridges
  • Veneers
  • Tooth Bleaching
  • etc., etc.

The list goes on and on.

What questions do you ask and how can you get the team on board to make this a very simple process?

If you would like information about implementing the Smile Evaluation; what to ask your patients and a way to implement this, please download the Smile Evaluation below: Click on the picture now.

Do You Ask Your Patients This One Question?

By: Debbie Seidel-Bittke, RDH, BS

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Every day we work in the dental office, we ask our patients a variety of questions. There is one particular question that will be important to ask and it will help you discover the exact treatment they would like and possibly never imagined it could be possible. Perhaps your patient never knew you offered this service they have always dreamed of having done to their smile!

One question that you want to ask your dental hygiene patients is: “Mr. Patient, If there is one thing you could change about your smile, what is that?” 

“Do you ask your patients this one question?”

Lady Looks in the mirror
“If You Never Ask, Then the Answer is a Definite, “NO.”

Next time you see your hygiene patients and after you have completed your most important assessments, hand your patient a mirror and ask them about their smile. It can be just one simple question as I have written above. Your job is to sit back in your chair; knee-to-knee and eye-to-eye, then smile and listen for their answer.


Why ask this question?

Research over the years tells us that most patients (no matter how white their teeth are!) want whiter teeth.

Patients who want whiter teeth may need old restorations removed and will accept a treatment plan for veneers or crowns, etc.

Other high-end treatment plans you can enroll patients into by asking a few simple questions are:

  • Invisalign
  • Implants
  • Bridges
  • Veneers
  • Tooth Bleaching
  • etc., etc.

The list goes on and on.

What questions do you ask and how can you get the team on board to make this a very simple process?

If you would like information about implementing the Smile Evaluation; what to ask your patients and a way to implement this, please download the Smile Evaluation below: Click on the picture now.

EBBOOK PROMO FOR SMILE ANALYSIS

 

Lead Pages pic  ABOUT DEBBIE

Debbie Seidel-Bittke, RDH, BS, began her career as a dental assistant and office manager and also graduated from the University of Southern California with a bachelor’s degree in dental hygiene.

She is also a former clinical assistant from the University of Southern California and co-taught the senior dental students Practice Management course until the school went to a PBL learning format.

In 2000, she founded Dental Practice Solutions and works with dental practices world-wide to:

  • create profitable and sustainable dental hygiene departments
  • known for reactivating and retaining patients for dental practices world-wide
  • organically grow new patient numbers

Dental Practice Solutions creates:

  • sustainable dental hygiene departments throughout the world
  • a “team-driven” practice, where the employees feel like leaders vs. employees

o   This means doctor can come to the office to do their job as Dentist not manage people

In 2007, Debbie wrote the accreditation for a dental hygiene program in Portland, Oregon and spear-headed the build-out of the college, wrote the curriculum, hired the team of professor’s and purchased all equipment, etc., etc.

For the last ten years she has been named “One of Dentistry’s Top Leaders in Consulting” by Dentistry Today

Try Her 7 Day Dental Hygiene Training Program to Get a Feel for Her Consulting Programs. CLICK TO DOWNLOAD NOW

One Critical Screening That Can Save A Patients’ Life

By: Debbie Seidel-Bittke, RDH, BS

September 10, 2015

There is one critical screening exam that can save a patients’ life. Every dental office needs to provide this exam for their patients (at least) annually.

This critical screening is the oral cancer exam and it’s important to use the latest Fluorescence Assessment. This type of oral cancer assessment means that you can discover a pre-cancerous lesion before you would ever see or feel a lesion. This is how we are going to put a halt to surgically removing large cancerous lesions from the oral cavity. This is how we can save our patients from having a deformed face (or jaw. etc.) as well as, we can save their life!

Currently, there are numerous companies that offer this oral cancer screening technology. At this point in time they are:

  • OralID TM
  • Identifi3000®
  • VELscope®

Why is this a critical part of an annual patient exam?

Cancer is the #1 killer in the US. The survival rate for most cancers has increased however, oral cancer survival rates have not. That is very bad news.

In 2011, the Centers for Disease Control (CDC), reported 25,000 cases of Oral Cancer. As I write this valuable information, today, the CDC has reported 45,780 cases of oral cancer and we are only 3/4 of the way through 2015.

Did you know that Oral Cancer kills about one American every hour? True statistic! And just imagine, if it is this high; what if one of these people were someone who sat in your chair?

We used to palpate and look around the oral cavity. Most of you, still do that however; do you check using a fluorescence assessment?

If no, why not?

You can now discover pre-cancerous lesions and not only save a life, but you can put a halt to the traumatic disfigured face a person is left with when they have oral cancer and need surgery.

Best part is, you can save someone’s life!

Let’s rethink this oral cancer screening which for many is still a challenge when asked to upgrade the way you preform this critical exam.

Do you think you don’t have enough time to complete this?

It takes only two minutes to complete the exam.

Do you think that patients will not spend the money to do this?

Think again, because many of these people who say “No, I don’t want to spend the money;” they most likely do not understand the true value of this.

And what words are you using to explain the value of this exam?

Think about the person in your chair. What are their most common objections to anything you discuss. It it’s a new patient, can you quickly determine what their personality style is?

Who is seated in your chair? Do you know if this patient like to all the details or are they someone who only needs to know if their “Insurance” will pay for it?

And what can you say if your patient does depend on insurance?  Please click to receive the Time Management EBOOK below and you will automatically receive the Oral Cancer Screening Implementation Guide which will address much of these objections along with a step-by-step guide to get the entire team on-board educating patients and completing the oral cancer fluorescence assessment.

If you are on who believes you are running on the treadmill in the hygiene appointment or if you know a hygienist who does feel this way, please grab this Time Management EBOOK.

When you grab this Free Resource you will also be one of the first to receive the next Implementation Guide currently being developed alongside of OralID. No more of these assessments sitting on a shelf or hearing patients say “I can’t afford this!” The implementation guide will cover all of this and much more so you can be on board with saving more lives!

One Critical Screening That Can Save A Patients’ Life

By: Debbie Seidel-Bittke, RDH, BS

 

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There is one critical screening exam that can save a patients’ life. Every dental office needs to provide this exam for their patients (at least) annually.

This critical screening is the oral cancer exam and it’s important to use the latest Fluorescence Assessment. This type of oral cancer assessment means that you can discover a pre-cancerous lesion before you would ever see or feel a lesion. This is how we are going to put a halt to surgically removing large cancerous lesions from the oral cavity. This is how we can save our patients from having a deformed face (or jaw. etc.) as well as, we can save their life!

Currently, there are numerous companies that offer this oral cancer screening technology. At this point in time they are:

  • OralID TM
  • Identifi3000®
  • VELscope®

Why is this a critical part of an annual patient exam?

Cancer is the #1 killer in the US. The survival rate for most cancers has increased however, oral cancer survival rates have not. That is very bad news.

In 2011, the Centers for Disease Control (CDC), reported 25,000 cases of Oral Cancer. As I write this valuable information, today, the CDC has reported 45,780 cases of oral cancer and we are only 3/4 of the way through 2015.

Did you know that Oral Cancer kills about one American every hour? True statistic! And just imagine, if it is this high; what if one of these people were someone who sat in your chair?

We used to palpate and look around the oral cavity. Most of you, still do that however; do you check using a fluorescence assessment?

If no, why not?

You can now discover pre-cancerous lesions and not only save a life, but you can put a halt to the traumatic disfigured face a person is left with when they have oral cancer and need surgery.

Best part is, you can save someone’s life!

Let’s rethink this oral cancer screening which for many is still a challenge when asked to upgrade the way you preform this critical exam.

Do you think you don’t have enough time to complete this?

It takes only two minutes to complete the exam.

Do you think that patients will not spend the money to do this?

Think again, because many of these people who say “No, I don’t want to spend the money;” they most likely do not understand the true value of this.

And what words are you using to explain the value of this exam?

Think about the person in your chair. What are their most common objections to anything you discuss. It it’s a new patient, can you quickly determine what their personality style is?

Who is seated in your chair? Do you know if this patient like to all the details or are they someone who only needs to know if their “Insurance” will pay for it?

And what can you say if your patient does depend on insurance?  Please click to receive the Time Management EBOOK below and you will automatically receive the Oral Cancer Screening Implementation Guide which will address much of these objections along with a step-by-step guide to get the entire team on-board educating patients and completing the oral cancer fluorescence assessment.

If you are on who believes you are running on the treadmill in the hygiene appointment or if you know a hygienist who does feel this way, please grab this Time Management EBOOK.

When you grab this Free Resource you will also be one of the first to receive the next Implementation Guide currently being developed alongside of OralID. No more of these assessments sitting on a shelf or hearing patients say “I can’t afford this!” The implementation guide will cover all of this and much more so you can be on board with saving more lives!

DOWN-TO-A-SCIENCE TIME MANAGEMENT EBOOK (Click the picture below to download this Free Resource)

TIME MANAGEMENT

Do you want more information about oral cancer assessments? Click this link to receive a short CE Course. It’s no charge and you get 1 CEU.  ORAL CANCER INFORMATION & 1 CEU. NO CHARGE

Thank you ORALID TM for providing this No Charge CE Course!

Lead Pages picABOUT DEBBIE SEIDEL-BITTKE, RDH, BS

Debbie Seidel-Bittke, RDH, BS, began her career as a dental assistant and office manager, then graduated from the University of Southern California, with a bachelor’s degree in dental hygiene.

She is also a former clinical assistant from the University of Southern California and co-taught the senior dental students Practice Management course until the school went to a PBL learning format.

In 2000, she founded Dental Practice Solutions and works with dental practices world-wide to:

  • create profitable and sustainable dental hygiene departments
  • known for reactivating and retaining patients for dental practices world-wide
  • organically grow new patient numbers
  • Much more!!

Dental Practice Solutions creates:

  • sustainable dental hygiene departments throughout the world
  • creates a “team-driven” practice, where the employees feel like leaders vs. employees

o   This means doctor can come to the office to do their job as Dentist not manage people

In 2007, Debbie wrote the accreditation for a dental hygiene program in Portland, Oregon and spear-headed the build-out of the college, wrote the curriculum, hired the team of professor’s and purchased all equipment, etc., etc.

For the last ten years she has been named “One of Dentistry’s Top Leaders in Consulting” by Dentistry Today

Try Her 7 Day Dental Hygiene Training Program to Get a Feel for Her Consulting Programs. CLICK TO DOWNLOAD NOW

You Matter to Me!

By: Debbie Seidel-Bittke, RDH, BS

September 3, 2015

In June of this year, I wrote a blog about “You Matter to Me!” and talked about what happens when the dental team delivers this message to their patients.

I recently did a podcast with Dr. Howard Farran, founder of Dentaltown, and my colleague, Dr. Ann Marie Gorczyca, an orthodontist in No. Calfornia, listened to the podcast.

Dr. Gorczyca, had six points that she gleaned from listening to the podcast.  She sent me a message and asked me to call her. Dr. Gorczyca obviously took copious notes when she listened to the podcast. lol

The most important point she heard on the podcast was me saying “You matter to me!”

I said this sentence in the podcast because I believe that it is one of the main reasons your patients will return indefinitely to your dental office. This is why they will say “YES” to a treatment plan when you present it and it is the reason they will want to pay for their treatment.

What Dr. Gorczyca really meant to say — her intention in telling me this main take-away — her “A-Ha” — was that “I” need to tell my clients: “You Matter To Me!”

Dr. Gorczyca, told me that she was treated like this when she first met her accountant. She explained how powerful this was to her when she met him for the first time.

She told me how this man (now her accountant for life!!) really took care of her and her husband. He went out of his way to make sure Dr. Gorczyca and her husband were well taken care of! The accountant even followed up to make sure they completed the 23 point action plan he gave them.

I want to tell you: “You Matter to Me!” 

When I was practicing as a clinical dental hygienist I would tell my patients: “I will take good care of you today.”

Today, I want you to know that “I will take good care of you.”

HOW I ROLL

Last year, the least increase in production, any of our clients had from using our services, was 34% increase in Production.

This happened within three months of working on their hygiene department.

At the end of the three month period, when I announced to doctor that she had a 34% increase, she was shocked! She could not believe the numbers were that high because she said she did not feel that she worked that hard!

34% is our least increase in production ever reached when we work on the hygiene department.

Do you want to duplicate our client’ results?

I recently received this message from a client:

“I first hired Debbie to help with the set up and hiring of my 1st hygienist. I was feeling like I had no personal time and spent about twelve hours Monday through Friday (Even some weekends) working at my office.

I first hired Debbie to help with the set up and hiring of my 1st hygienist. I was feeling like I had no personal time and spent about twelve hours Monday through Friday (Even some weekends) working at my office…

Our office is doing more perio exams and feel it is so very important to communicate about total health to my patients. I knew and believed this for many years however, Debbie has been inspirational with my passion about this topic…

Working with Debbie has been very valuable and we have a relationship that continues. I am still working with her and I know anyone else who works with her will benefit greatly.

She is not only knowledgeable but a wonderful person!”

George Pamborides, DMD

Here is the place to start duplicating this increase in production and not work so hard. BTW: Most of our doctors, when we first meet, they are doing 90% of all the production! This needs to be more like 70% of the total production. Click on the picture below to stop working so hard. It costs you nothing to look and everything, if you do nothing to get out of “Status-quo!”

You Matter to Me!

By: Debbie Seidel-Bittke, RDH, BS

[video_player type=”embed” width=”560″ height=”315″ align=”center” margin_top=”0″ margin_bottom=”20″]PGlmcmFtZSB3aWR0aD0iNTYwIiBoZWlnaHQ9IjMxNSIgc3JjPSJodHRwczovL3d3dy55b3V0dWJlLmNvbS9lbWJlZC9WOHlWZ1NGRU5CbyIgZnJhbWVib3JkZXI9IjAiIGFsbG93ZnVsbHNjcmVlbj0iIj48L2lmcmFtZT4=[/video_player]

In June of this year, I wrote a blog about “You Matter to Me!” and talked about what happens when the dental team delivers this message to their patients.

I recently did a podcast with Dr. Howard Farran, founder of Dentaltown, and my colleague, Dr. Ann Marie Gorczyca, an orthodontist in No. Calfornia, listened to the podcast.

Dr. Gorczyca, had six points that she gleaned from listening to the podcast.  She sent me a message and asked me to call her. Dr. Gorczyca obviously took copious notes when she listened to the podcast. lol

The most important point she heard on the podcast was me saying “You matter to me!”

I said this sentence in the podcast because I believe that it is one of the main reasons your patients will return indefinitely to your dental office. This is why they will say “YES” to a treatment plan when you present it and it is the reason they will want to pay for their treatment.

What Dr. Gorczyca really meant to say — her intention in telling me this main take-away — her “A-Ha” — was that “I” need to tell my clients: “You Matter To Me!”

Dr. Gorczyca, told me that she was treated like this when she first met her accountant. She explained how powerful this was to her when she met him for the first time.

She told me how this man (now her accountant for life!!) really took care of her and her husband. He went out of his way to make sure Dr. Gorczyca and her husband were well taken care of! The accountant even followed up to make sure they completed the 23 point action plan he gave them.

I want to tell you: “You Matter to Me!” 

When I was practicing as a clinical dental hygienist I would tell my patients: “I will take good care of you today.”

Today, I want you to know that “I will take good care of you.”

HOW I ROLL

Last year, the least increase in production, any of our clients had from using our services, was 34% increase in Production.

This happened within three months of working on their hygiene department.

At the end of the three month period, when I announced to doctor that she had a 34% increase, she was shocked! She could not believe the numbers were that high because she said she did not feel that she worked that hard!

34% is our least increase in production ever reached when we work on the hygiene department.

Do you want to duplicate our client’ results?

I recently received this message from a client:

“I first hired Debbie to help with the set up and hiring of my 1st hygienist. I was feeling like I had no personal time and spent about twelve hours Monday through Friday (Even some weekends) working at my office.

I first hired Debbie to help with the set up and hiring of my 1st hygienist. I was feeling like I had no personal time and spent about twelve hours Monday through Friday (Even some weekends) working at my office…

Our office is doing more perio exams and feel it is so very important to communicate about total health to my patients. I knew and believed this for many years however, Debbie has been inspirational with my passion about this topic…

Working with Debbie has been very valuable and we have a relationship that continues. I am still working with her and I know anyone else who works with her will benefit greatly.

She is not only knowledgeable but a wonderful person!”

George Pamborides, DMDGeorge Pamborides Cyrpus

Here is the place to start duplicating this increase in production and not work so hard. BTW: Most of our doctors, when we first meet, they are doing 90% of all the production! This needs to be more like 70% of the total production. Click on the picture below to stop working so hard. It costs you nothing to look and everything, if you do nothing to get out of “Status-quo!”

Discovery Call
Lead Pages pic  ABOUT DEBBIE

Debbie Seidel-Bittke, RDH, BS, began her career as a dental assistant and office manager and also graduated from the University of Southern California with a bachelor’s degree in dental hygiene.

She is also a former clinical assistant from the University of Southern California and co-taught the senior dental students Practice Management course until the school went to a PBL learning format.

In 2000, she founded Dental Practice Solutions and works with dental practices world-wide to:

  • create profitable and sustainable dental hygiene departments
  • known for reactivating and retaining patients for dental practices world-wide
  • organically grow new patient numbers

 

Dental Practice Solutions creates:

  • sustainable dental hygiene departments throughout the world
  • creates a “team-driven” practice, where the employees feel like leaders vs. employees

o   This means doctor can come to the office to do their job as Dentist not manage people

In 2007, Debbie wrote the accreditation for a dental hygiene program in Portland, Oregon and spear-headed the build-out of the college, wrote the curriculum, hired the team of professor’s and purchased all equipment, etc., etc.

For the last ten years she has been named “One of Dentistry’s Top Leaders in Consulting” by Dentistry Today

Try Her 7 Day Dental Hygiene Training Program to Get a Feel for Her Consulting Programs. CLICK TO DOWNLOAD NOW