Welcome

to Dental Practice Solutions

Welcome to dentistry’s largest dental hygiene practice management resource center! We are the leading dental hygiene consultant/coaching business.

We will increase your TOTAL dental practice profitability without working more hours or days each year.

- Debbie Seidel-Bittke, RDH, BS, Speaker, Author. Dental Hygiene Coach & Consultant

Dental Practice Solutions - Debbie Bittke

Five Star Dental Hygiene Appointment Patient Dismissal

By: Debbie Seidel-Bittke, RDH, BS

July 30, 2015

Creating a Five Star Dental Hygiene Appointment Patient Dismissal will:

  •  Patients perceive quality care
  • Continues the elegant and effective patient communication
  • Increases rapport
  • Effectively transitions patients to front desk to schedule restorative appointments, etc., and discuss financial arrangements
  • Increases case acceptance
  • Improves the hygiene recare system

Before the hygienist walks the patient to the front desk the hygienist should have spent 1-2 minutes scheduling the patients next hygiene appointment.

The hygienist will repeat to the front desk auxiliary what was completed during the hygiene appointment, what needs to be scheduled, for how long the next appointment with doctor needs to be and when the patient needs to see doctor for their restorative needs.

The hand-off at the front desk also provides confidentiality when patients need to discuss financial arrangements.

Today’s video goes more in-depth about dismissal of the hygiene patient.

How are your patient dismissals going?

Please comment below and let us know how this information will help your dental practice.

If you are a hygienist, do you run late? Does it feel like you never have enough time to complete patient appointments?

CLICK ON THIS LINK TO DOWNLOAD THE RESOURCE NOW

Five Star Dental Hygiene Appointment Patient Dismissal

By: Debbie Seidel-Bittke, RDH, BS

[video_player type=”embed” width=”560″ height=”315″ align=”center” margin_top=”0″ margin_bottom=”20″]PGlmcmFtZSB3aWR0aD0iNTYwIiBoZWlnaHQ9IjMxNSIgc3JjPSJodHRwczovL3d3dy55b3V0dWJlLmNvbS9lbWJlZC9hTXlWSXFKRVJ6byIgZnJhbWVib3JkZXI9IjAiIGFsbG93ZnVsbHNjcmVlbj0iIj48L2lmcmFtZT4=[/video_player]

Creating a Five Star Dental Hygiene Appointment Patient Dismissal will:

  •  Patients perceive quality care
  • Continues the elegant and effective patient communication
  • Increases rapport
  • Effectively transitions patients to front desk to schedule restorative appointments, etc., and discuss financial arrangements
  • Increases case acceptance
  • Improves the hygiene recare system

Before the hygienist walks the patient to the front desk the hygienist should have spent 1-2 minutes scheduling the patients next hygiene appointment.

The hygienist will repeat to the front desk auxiliary what was completed during the hygiene appointment, what needs to be scheduled, for how long the next appointment with doctor needs to be and when the patient needs to see doctor for their restorative needs.

The hand-off at the front desk also provides confidentiality when patients need to discuss financial arrangements.

Today’s video goes more in-depth about dismissal of the hygiene patient.

How are your patient dismissals going?

Please comment below and let us know how this information will help your dental practice.

If you are a hygienist, do you run late? Does it feel like you never have enough time to complete patient appointments?

CLICK ON THIS LINK TO DOWNLOAD THE RESOURCE NOW

Download This Free Resource

Download This Free Resource

ABOUT DEBBIE SEIDEL-BITTKE, RDH, BS

Lead Pages picIn 2000, Debbie founded Dental Practice Solutions, a dental practice management business focused on creating profitable dental hygiene departments, as well as improving the total bottom line of the dental practice. She has been named as one of Dentistry Today’s Top Consultants for 10 years in  row!

Debbie is a former clinical assistant professor from the University of Southern California where she taught the senior dental hygiene students skills to treat periodontal patients. She also co-taught the practice management course  at USC from 200o-2002. (Until the school start PBL – Problem Based Learning) Debbie also wrote the accreditation for a new dental hygiene program in Portland, Oregon and is a former dental hygiene program director.

Debbie has a team of experts to guide teams throughout the world to provide quality, patient centered practices that sustain profits for the life of their dental practice.

 

Five Start Dental Hygiene Care: Doctor Hygiene Exam

By: Debbie Seidel-Bittke, RDH, BS

July 22, 2015

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Over the month of July the videos and blogs have focused on Five Star Hygiene Care.

Today’s blog will focus on the Doctor – Hygiene Exam

When you implement these strategies you will:

  • Create Five Star Care
  • Build upon your patient rapport
  • Save time
  • Hear more patients says “YES” to accepting your care, schedule their appointment, pay and return for routine treatment

The Doctor Hygiene Exam should be completed between 25 to 45 minutes into the 60 minute routine hygiene patient appointment

Tips to stay on time and get patients to “YES” :

  • Patients of record can remain in a supine position when doctor enters to complete  the exam
  • New Patients should be officially introduced the beginning or before the hygiene appointment begins (more about this in another blog)
  • The hygienist will sit or stand on the opposite side of doctor (Listen to “Proxemics” description in the video)
  • The hygienist will lead doctor through the exam conversation
  • The hygiene doctor exam should only take 5-7 minutes

Employees need to be trained to know what doctor typically recommends. Part of the initial hiring phase should include an “onboarding phase” where the hygienist learns what doctor expects in various situations. One of these situations will be when doctor diagnoses a crown, and onlay (Possibly and inlay), and implant, etc.

For example: If a patient has decay on a molar with a Class III Amalgam restoration, will doctor typically recommend a crown, an onlay, a composite restoration, or etc? When proper training between the team (in particular the hygienist) and doctor has been completed the hygienist is now in a situation to initiate the treatment planning process.

When the hygienist has been properly trained and the doctor and hygienist have calibrated various exams and services, it will save time in the hygiene appointment and more patients will say “YES” to accepting your care.

  • Is your hygienist calibrated with doctor regarding what is a periodontal patient?
  • Does the hygienist understand when doctor will diagnose a crown or when doctor will consider an implant?
  • Does the hygienist know when to discuss Invisalign and other adjunctive services?

Calibration of services is what our team at Dental Practice Solutions works on with our clients and their team.

We are here to serve you to be sure your hygienists and the entire team understand a philosophy of care which aligns with doctors vision for the practice.

Let us know how we can serve you best.

Do you need to have more information about words to use, scripts to practice and get more patients to say “YES”?

Grab this Free Resource regarding words and phrases that ADD VALUE AND BENEFITS to Your Patient Care.

This EBOOK provides a team approach to total patient care and will increase your case acceptance and production without working harder.

CLICK THIS LINK TO DOWNLOAD NOW

ABOUT DEBBIE SEIDEL-BITTKE, RDH, BS

Lead Pages picIn 2000, Debbie founded Dental Practice Solutions, a dental practice management business focused on creating profitable dental hygiene departments, as well as improving the total bottom line of the dental practice. She has been named as one of Dentistry Today’s Top Consultants for 10 years in  row!

Debbie is a former clinical assistant professor from the University of Southern California where she taught the senior dental hygiene students skills to treat periodontal patients. She also co-taught the practice management course  at USC from 200o-2002. (Until the school start PBL – Problem Based Learning) Debbie also wrote the accreditation for a new dental hygiene program in Portland, Oregon and is a former dental hygiene program director.

Debbie has a team of experts to guide teams throughout the world to provide quality, patient centered practices that sustain profits for the life of their dental practice.

 

Five Start Dental Hygiene Care: Doctor Hygiene Exam

By: Debbie Seidel-Bittke, RDH, BS

Over the month of July the videos and blogs have focused on Five Star Hygiene Care.

Today’s blog will focus on the Doctor – Hygiene Exam

When you implement these strategies you will:

  • Create Five Star Care
  • Build upon your patient rapport
  • Save time
  • Hear more patients says “YES” to accepting your care, schedule their appointment, pay and return for routine treatment

The Doctor Hygiene Exam should be completed between 25 to 45 minutes into the 60 minute routine hygiene patient appointment

Tips to stay on time and get patients to “YES” :

  • Patients of record can remain in a supine position when doctor enters to complete  the exam
  • New Patients should be officially introduced the beginning or before the hygiene appointment begins (more about this in another blog)
  • The hygienist will sit or stand on the opposite side of doctor (Listen to “Proxemics” description in the video)
  • The hygienist will lead doctor through the exam conversation
  • The hygiene doctor exam should only take 5-7 minutes

Employees need to be trained to know what doctor typically recommends. Part of the initial hiring phase should include an “onboarding phase” where the hygienist learns what doctor expects in various situations. One of these situations will be when doctor diagnoses a crown, and onlay (Possibly and inlay), and implant, etc.

For example: If a patient has decay on a molar with a Class III Amalgam restoration, will doctor typically recommend a crown, an onlay, a composite restoration, or etc? When proper training between the team (in particular the hygienist) and doctor has been completed the hygienist is now in a situation to initiate the treatment planning process.

When the hygienist has been properly trained and the doctor and hygienist have calibrated various exams and services, it will save time in the hygiene appointment and more patients will say “YES” to accepting your care.

  • Is your hygienist calibrated with doctor regarding what is a periodontal patient?
  • Does the hygienist understand when doctor will diagnose a crown or when doctor will consider an implant?
  • Does the hygienist know when to discuss Invisalign and other adjunctive services?

Calibration of services is what our team at Dental Practice Solutions works on with our clients and their team.

We are here to serve you to be sure your hygienists and the entire team understand a philosophy of care which aligns with doctors vision for the practice.

Let us know how we can serve you best.

Do you need to have more information about words to use, scripts to practice and get more patients to say “YES”?

Grab this Free Resource regarding words and phrases that ADD VALUE AND BENEFITS to Your Patient Care.

This EBOOK provides a team approach to total patient care and will increase your case acceptance and production without working harder.

CLICK THIS LINK TO DOWNLOAD NOW

Five Star Dental Hygiene Care: Treatment Planning

By: Debbie Seidel-Bittke, RDH, BS

July 15, 2015

Treatment Planning is the process of using critical thinking skills from the information taken in during the data collection phase of the hygiene appointment. You will then organize the pertinent patient data into a concise list of clinical situations.

These are discussed with the patient in a manner that will bring the patient into the treatment planning process. “Co-Diagnosis” = Patient and Clinician Decide.

Inspire interest from your patient about their total health. Involve your patient in the treatment planning process.

Five Star Tips

  1. Sit the patient up-right in the chair. Knee-to-knee and eye-to-eye
  2. Nix the word “find” Saying something to the patient like this: “Mr. Jones remember when we were taking the pictures inside your mouth and we saw those areas that are bleeding? (Continue conversation about what you “See” or “Saw”)
  3. Use pictures to explain the treatment and areas of the patients mouth to be treated (Use brochures, tooth models, typodont, posters, print their perio chart and highlight, etc.)
  4. Understand the various personality styles of people so you know how to speak at their level
  5. Recognize when you need to provide help to your patient so you can support them to ask the right questions
  6. Ask open-ended questions
  7. Be proactive and know ahead of time what type of objections your patient may have (most objections have to do with: time, money or fear)
  8. To overcome an objection talk about the benefits and value of completing treatment and this will be the opposite of their objection
  9. Be open to scheduling a consultation appointment to further discuss more complex treatment plans
  10. Role-play and practice treatment planning skills as a team

Are you doing all of these at this time?

What can you do to improve your treatment planning skills?

Grab the Free Resource Below to develop elegant communication with your patients. Click on the picture or Check Mark to Download this Free Resource Now.

Please comment below and let us know what you think of the video and tips.

Five Star Dental Hygiene Care: Treatment Planning

By: Debbie Seidel-Bittke, RDH, BS

[video_player type=”embed” width=”560″ height=”315″ align=”center” margin_top=”0″ margin_bottom=”20″]PGlmcmFtZSB3aWR0aD0iNTYwIiBoZWlnaHQ9IjMxNSIgc3JjPSJodHRwczovL3d3dy55b3V0dWJlLmNvbS9lbWJlZC9zZklndVJDWkZ0MCIgZnJhbWVib3JkZXI9IjAiIGFsbG93ZnVsbHNjcmVlbj0iIj48L2lmcmFtZT4=[/video_player]

Treatment Planning is the process of using critical thinking skills from the information taken in during the data collection phase of the hygiene appointment. You will then organize the pertinent patient data into a concise list of clinical situations.

These are discussed with the patient in a manner that will bring the patient into the treatment planning process. “Co-Diagnosis” = Patient and Clinician Decide.

Inspire interest from your patient about their total health. Involve your patient in the treatment planning process.

Five Star Tips

  1. Sit the patient up-right in the chair. Knee-to-knee and eye-to-eye
  2. Nix the word “find” Saying something to the patient like this: “Mr. Jones remember when we were taking the pictures inside your mouth and we saw those areas that are bleeding? (Continue conversation about what you “See” or “Saw”)
  3. Use pictures to explain the treatment and areas of the patients mouth to be treated (Use brochures, tooth models, typodont, posters, print their perio chart and highlight, etc.)
  4. Understand the various personality styles of people so you know how to speak at their level
  5. Recognize when you need to provide help to your patient so you can support them to ask the right questions
  6. Ask open-ended questions
  7. Be proactive and know ahead of time what type of objections your patient may have (most objections have to do with: time, money or fear)
  8. To overcome an objection talk about the benefits and value of completing treatment and this will be the opposite of their objection
  9. Be open to scheduling a consultation appointment to further discuss more complex treatment plans
  10. Role-play and practice treatment planning skills as a team

Are you doing all of these at this time?

What can you do to improve your treatment planning skills?

Grab the Free Resource Below to develop elegant communication with your patients. Click on the picture or Check Mark to Download this Free Resource Now.

Please comment below and let us know what you think of the video and tips.

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Value and Benefits

  ABOUT DEBBIE SEIDEL-BITTKE, RDH, BS

Lead Pages picIn 2000, Debbie founded Dental Practice Solutions, a dental practice management business focused on creating profitable dental hygiene departments, as well as improving the total bottom line of the dental practice. She has been named as one of Dentistry Today’s Top Consultants for 10 years in  row!

Debbie is a former clinical assistant professor from the University of Southern California where she taught the senior dental hygiene students skills to treat periodontal patients. She also co-taught the practice management course  at USC from 200o-2002. (Until the school start PBL – Problem Based Learning) Debbie also wrote the accreditation for a new dental hygiene program in Portland, Oregon and is a former dental hygiene program director.

Debbie has a team of experts to guide teams throughout the world to provide quality, patient centered practices that sustain profits for the life of their dental practice.

 

Five Star Dental Hygiene Care: Data Collection

By: Debbie Seidel-Bittke, RDH, BS

July 9, 2015

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In last weeks blog I talked about an experience in a restaurant.

Imagine, you are seated at your table in the restaurant; what do you believe should happen next?

What can happen that will create a positive experience and one where you want to come back here?

What can the waiter or waitress who sat you at your table, say and do to provide a great experience?

Coming to a dental office means that we need to be service oriented as well as a retail store or restaurant.

Five Star Dental Hygiene Care during Data Collection can be created by two of the following:

  1. Seat your patient in the chair and without a bib while you (re) build rapport and collect (or review) the important patient information (At least the first 90 seconds of each appointment)
  2. Inform your patient of what you will be completing during today’s appointment and this will involve:

– let your patient know about x-rays, oral cancer screening (Explain about your new technology and how it will benefit them), tell your patient about the periodontal exam and any other types of services you will     complete during their hygiene appointment

ENGAGE YOUR PATIENT IN THE PROCESS 

During the full-mouth periodontal screening exam and while your patient is still seated upright in the chair, explain about the numbers you will call out. Explain briefly what these numbers mean and that at the end of the exam you will sit them up in the chair and ask them to tell you the highest number you called out and the lowest number you called out.

Asking for your patients input brings them into the diagnosis of their disease. It will be a first step in taking responsibility for their disease.

Many times when you have explained about the numbers and ask for them to listen and respond to what they hear, patients will “tell you” what they heard  – especially when they know they heard something that is not within normal limits.

This is all part of your elegant communication process and how you set up the patient care for success.

Do you feel challenged by time? Feel like you don’t have enough time to complete a full-mouth perio exam?

Download this Time Management Free Resource.

Please comment below and let us know your challenges and even what is working for you.

Click on the link in the picture below to grab the Free Resource

Time ManagementFor WEbsite

 

    ABOUT DEBBIE SEIDEL-BITTKE, RDH, BS

Lead Pages picIn 2000, Debbie founded Dental Practice Solutions, a dental practice management business focused on creating profitable dental hygiene departments, as well as improving the total bottom line of the dental practice. She has been named as one of Dentistry Today’s Top Consultants for 10 years in  row!

Debbie is a former clinical assistant professor from the University of Southern California where she taught the senior dental hygiene students skills to treat periodontal patients. She also co-taught the practice management course  at USC from 200o-2002. (Until the school start PBL – Problem Based Learning) Debbie also wrote the accreditation for a new dental hygiene program in Portland, Oregon and is a former dental hygiene program director.

Debbie has a team of experts to guide teams throughout the world to provide quality, patient centered practices that sustain profits for the life of their dental practice.

Five Star Dental Hygiene Care: Data Collection

By: Debbie Seidel-Bittke, RDH, BS

In last weeks blog I talked about an experience in a restaurant.

Imagine, you are seated at your table in the restaurant; what do you believe should happen next?

What can happen that will create a positive experience and one where you want to come back here?

What can the waiter or waitress who sat you at your table, say and do to provide a great experience?

Coming to a dental office means that we need to be service oriented as well as a retail store or restaurant.

Five Star Dental Hygiene Care during Data Collection can be created by two of the following:

  1. Seat your patient in the chair and without a bib while you (re) build rapport and collect (or review) the important patient information (At least the first 90 seconds of each appointment)
  2. Inform your patient of what you will be completing during today’s appointment and this will involve:

– let your patient know about x-rays, oral cancer screening (Explain about your new technology and how it will benefit them), tell your patient about the periodontal exam and any other types of services you will     complete during their hygiene appointment

ENGAGE YOUR PATIENT IN THE PROCESS 

During the full-mouth periodontal screening exam and while your patient is still seated upright in the chair, explain about the numbers you will call out. Explain briefly what these numbers mean and that at the end of the exam you will sit them up in the chair and ask them to tell you the highest number you called out and the lowest number you called out.

Asking for your patients input brings them into the diagnosis of their disease. It will be a first step in taking responsibility for their disease.

Many times when you have explained about the numbers and ask for them to listen and respond to what they hear, patients will “tell you” what they heard  – especially when they know they heard something that is not within normal limits.

This is all part of your elegant communication process and how you set up the patient care for success.

Do you feel challenged by time? Feel like you don’t have enough time to complete a full-mouth perio exam?

Download this Time Management Free Resource.

Please comment below and let us know your challenges and even what is working for you.

Five Star Dental Hygiene Care

By: Debbie Seidel-Bittke, RDH, BS

July 2, 2015

Why is Five Star Dental Hygiene Care very important to treating the hygiene patient?

We are in an age where many dental patients believe they need to choose their dentist because of where their dental insurance tells them to go.

It’s time that we show our patients how important they are to our dental practice.

Have you ever met a human being on this earth that did not want to be treating with the utmost respect?

Neither have I, in fact, I must admit I prefer to stay in a five start hotel over a two or three star hotel any day. I prefer to shop at Nordstrom and eat at restaurants where I feel I am getting quality food and service.

It is the nature of human beings.

[images style=”1″ image=”http%3A%2F%2Fdentalpracticesolutions.com%2Fwp-content%2Fuploads%2F2015%2F07%2FFive-Star-Dental-Hygiene-Cares-1024×683.jpg” width=”1024″ align=”center” top_margin=”0″ full_width=”Y”]This month I will walk you through various areas of a dental hygiene appointment and what you can do (just little, small shifts) to make your patients feel like king or queen for the day.

This week I will talk about greeting your patient.

How do you greet your patient? Do you stand behind the door or do you walk out to the reception area with a smile on your face and shake your patients hand?

How this interaction begins sets an important tone for how you patient appointment will end.

Think about your greeting next time you bring a patient back to the treatment area. Are you enthusiastic or just HO-HUM?

Next week I will talk about the data collection and how to partner with your patient so they become part of the process.

GRAB YOUR FIRECRACKER SPECIAL THIS 4th OF JULY WEEKEND  ONLY  $249 til Sunday July 5, 2015 Click Picture to BUY NOW (Value over $1,500)

You will receive my 45 Day Dental Hygiene Department Program (Includes 2 coaching sessions plus Monitors of your KPI), Weekly Videos, eBooks PLUS a BONUS Program with eBook and Four Training Videos (approx 80 minutes total), treatment planning flow sheet for gingivitis and periodontal patients, elegant communication scripts and much more!

Five Star Dental Hygiene Care

By: Debbie Seidel-Bittke, RDH, BS

[video_player type=”embed” width=”560″ height=”315″ align=”center” margin_top=”0″ margin_bottom=”20″]PGlmcmFtZSB3aWR0aD0iNTYwIiBoZWlnaHQ9IjMxNSIgc3JjPSJodHRwczovL3d3dy55b3V0dWJlLmNvbS9lbWJlZC92TWY2RmVQZ0w4TSIgZnJhbWVib3JkZXI9IjAiIGFsbG93ZnVsbHNjcmVlbj0iIj48L2lmcmFtZT4=[/video_player]

Why is Five Star Dental Hygiene Care very important to treating the hygiene patient?

We are in an age where many dental patients believe they need to choose their dentist because of where their dental insurance tells them to go.

It’s time that we show our patients how important they are to our dental practice.

Have you ever met a human being on this earth that did not want to be treating with the utmost respect?

Neither have I, in fact, I must admit I prefer to stay in a five start hotel over a two or three star hotel any day. I prefer to shop at Nordstrom and eat at restaurants where I feel I am getting quality food and service.

It is the nature of human beings.

[images style=”1″ image=”http%3A%2F%2Fdentalpracticesolutions.com%2Fwp-content%2Fuploads%2F2015%2F07%2FFive-Star-Dental-Hygiene-Cares-1024×683.jpg” width=”1024″ align=”center” top_margin=”0″ full_width=”Y”]

This month I will walk you through various areas of a dental hygiene appointment and what you can do (just little, small shifts) to make your patients feel like king or queen for the day.

This week I will talk about greeting your patient.

How do you greet your patient? Do you stand behind the door or do you walk out to the reception area with a smile on your face and shake your patients hand?

How this interaction begins sets an important tone for how you patient appointment will end.

Think about your greeting next time you bring a patient back to the treatment area. Are you enthusiastic or just HO-HUM?

Next week I will talk about the data collection and how to partner with your patient so they become part of the process.

GRAB YOUR FIRECRACKER SPECIAL THIS 4th OF JULY WEEKEND  ONLY  $249 til Sunday July 5, 2015 Click Picture to BUY NOW (Value over $1,500)

You will receive my 45 Day Dental Hygiene Department Program (Includes 2 coaching sessions plus Monitors of your KPI), Weekly Videos, eBooks PLUS a BONUS Program with eBook and Four Training Videos (approx 80 minutes total), treatment planning flow sheet for gingivitis and periodontal patients, elegant communication scripts and much more!

Fire Crackers

ABOUT DEBBIE SEIDEL-BITTKE, RDH, BS

Lead Pages picIn 2000, Debbie founded Dental Practice Solutions, a dental practice management business focused on creating profitable dental hygiene departments, as well as improving the total bottom line of the dental practice. She has been named as one of Dentistry Today’s Top Consultants for 10 years in  row!

Debbie is a former clinical assistant professor from the University of Southern California where she taught the senior dental hygiene students skills to treat periodontal patients. She also co-taught the practice management course  at USC from 200o-2002. (Until the school start PBL – Problem Based Learning) Debbie also wrote the accreditation for a new dental hygiene program in Portland, Oregon and is a former dental hygiene program director.

Debbie has a team of experts to guide teams throughout the world to provide quality, patient centered practices that sustain profits for the life of their dental practice.