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to Dental Practice Solutions

Welcome to dentistry’s largest dental hygiene practice management resource center! We are the leading dental hygiene consultant/coaching business.

We will increase your TOTAL dental practice profitability without working more hours or days each year.

- Debbie Seidel-Bittke, RDH, BS, Speaker, Author. Dental Hygiene Coach & Consultant

Dental Practice Solutions - Debbie Bittke

Scheduling Your Perfect Day: Timing Your Procedures

By: Debbie Seidel-Bittke, RDH, BS

February 19, 2015

The most important system in a dental practice is scheduling. We are selling time to our patients and during that time they receive something tangible. Scheduling your perfect day includes proper timing of your procedures.

Most dental offices who retain our services are not efficient with scheduling patient appointment times. Most offices will say they are “busy” but when analysed they are not efficient. There is a big variable between being busy and being profitable. One important aspect of scheduling your perfect day is the timing of your procedures.

To thoroughly understand how much time to block in your schedule for various appointments means taking time to analyse how much time is spent on specific procedures such as a crown prep, implants and even scaling and root planing in the hygiene room. Chances are if your hygienist doesn’t have at least 50 minutes of dedicated patient time for a full quadrant to scale and root plane he or she will run behind. This type of procedure normally takes 50 minutes by the time you administer local anesthesia, scale, root plane, use antimicrobials, ultrasonics, as well as provide post-op instructions and then turn over the room.

Many dentists allow for sixty minutes for a crown prep when in fact it is over sixty minutes by the time the patient is dismissed and the room is turned around and ready for the next patient. (See video message in the picture)

BENEFITS OF AN EFFICIENT SCHEDULING SYSTEM:

  • less stress
  • patients can return for treatment in a timely manner
  • production is increased dramatically without raising fees or altering the mix of the practice
  • the practice becomes productive every hour no matter what procedure is being performed

Most people and especially children will perform (and respond to life in general) earlier in the day especially when scheduled for major dental treatment. The rest of the day becomes much easier for all when smaller procedures are scheduled. When you adhere to a blocked schedule, you are most likely guaranteed to produce your target production number for each day.

Take time to have one employee or your dental consultant analyse how much time is truly spent of at least three services that are completed daily. For example, have someone time a crown prep appointment. Start the stop watch from the time the patient is seated until they leave out the door. It may be a great idea to time at least one hygiene appointment from start to finish to see the reality of what even your hygienist needs per patient and for the various types of patients he or she sees each day. Is the child prophy really only 30 minutes? What does the provider really need to provide valuable patient care?

Without a strong scheduling system in place, the schedule will become like a clogged artery. When you plan to schedule your perfect you will experience productivity and profitability.

Do you have a schedule that works like a well-oiled machine? If you answered “YES” please let us know how you have accomplished this success.

Would you like to have a more efficient schedule? Please be sure to download our 7 Day Dental Hygiene Profit Program to glean more information about creating your next level of success.

DOWNLOAD 7 Day Hygiene Profit Program Here

ABOUT DEBBIE SEIDEL-BITTKE, RDH, BS

Debbie Seidel-Bittke, RDH, BS founded Dental Practice Solutions in 2000. Debbie has a strong background in academia working as a clinical assistant professor at the University of Southern California in Los Angeles. She also wrote the accretitation for a dental hygiene program in Portland, Oregon in 2008.

Debbie has been known as one of Dentistry Today’s Top Consultants for 10 years in a row. She has spoken at most of the national dental meetings and serves dental practices worldwide through her proven systems proven to sustain dental practice profits for a lifetime.

Please contact our office for a complimentary Discovery Call today or email us today and take your practice to that next level AND without working harder!

Scheduling Your Perfect Day: Timing Your Procedures

By: Debbie Seidel-Bittke, RDH, BS

Timing

 

The most important system in a dental practice is scheduling. We are selling time to our patients and during that time they receive something tangible. Scheduling your perfect day includes proper timing of your procedures.

Most dental offices who retain our services are not efficient with scheduling patient appointment times. Most offices will say they are “busy” but when analysed they are not efficient. There is a big variable between being busy and being profitable. One important aspect of scheduling your perfect day is the timing of your procedures.

To thoroughly understand how much time to block in your schedule for various appointments means taking time to analyse how much time is spent on specific procedures such as a crown prep, implants and even scaling and root planing in the hygiene room. Chances are if your hygienist doesn’t have at least 50 minutes of dedicated patient time for a full quadrant to scale and root plane he or she will run behind. This type of procedure normally takes 50 minutes by the time you administer local anesthesia, scale, root plane, use antimicrobials, ultrasonics, as well as provide post-op instructions and then turn over the room.

Many dentists allow for sixty minutes for a crown prep when in fact it is over sixty minutes by the time the patient is dismissed and the room is turned around and ready for the next patient. (See video message in the picture)

BENEFITS OF AN EFFICIENT SCHEDULING SYSTEM:

  • less stress
  • patients can return for treatment in a timely manner
  • production is increased dramatically without raising fees or altering the mix of the practice
  • the practice becomes productive every hour no matter what procedure is being performed

Most people and especially children will perform (and respond to life in general) earlier in the day especially when scheduled for major dental treatment. The rest of the day becomes much easier for all when smaller procedures are scheduled. When you adhere to a blocked schedule, you are most likely guaranteed to produce your target production number for each day.

Take time to have one employee or your dental consultant analyse how much time is truly spent of at least three services that are completed daily. For example, have someone time a crown prep appointment. Start the stop watch from the time the patient is seated until they leave out the door. It may be a great idea to time at least one hygiene appointment from start to finish to see the reality of what even your hygienist needs per patient and for the various types of patients he or she sees each day. Is the child prophy really only 30 minutes? What does the provider really need to provide valuable patient care?

Without a strong scheduling system in place, the schedule will become like a clogged artery. When you plan to schedule your perfect you will experience productivity and profitability.

Do you have a schedule that works like a well-oiled machine? If you answered “YES” please let us know how you have accomplished this success.

Would you like to have a more efficient schedule? Please be sure to download our 7 Day Dental Hygiene Profit Program to glean more information about creating your next level of success.

DOWNLOAD 7 Day Hygiene Profit Program Here

ABOUT DEBBIE SEIDEL-BITTKE, RDH, BS

Debbie Seidel-Bittke, RDH, BS founded Dental Practice Solutions in 2000. Debbie has a strong background in academia working as a clinical assistant professor at the University of Southern California in Los Angeles. She also wrote the accretitation for a dental hygiene program in Portland, Oregon in 2008.

Debbie has been known as one of Dentistry Today’s Top Consultants for 10 years in a row. She has spoken at most of the national dental meetings and serves dental practices worldwide through her proven systems proven to sustain dental practice profits for a lifetime.

Please contact our office for a complimentary Discovery Call today or email us today and take your practice to that next level AND without working harder! EMAIL

2 Tips to Scheduling Your Perfect Day

By: Debbie Seidel-Bittke, RDH, BS

February 12, 2015

This week I will share 2 tips to scheduling your perfect day. Last week I shared 3 tips and throughout the month of February I will continue talking about ways you can create a perfect day’s schedule.

It is very important that as a dental professional, you understand what a valuable role you play because we are helping our patients to live a longer healthier and happier life. Isn’t that right?

I sure hope you agree because my experience as a dental practice management consultant has proven to me that dental practices who embrace this philosophy are the happiest dental teams and the most profitable!

Do you currently enjoy what you do at your dental office? If you can share that enthusiasm with your patients it will spread great news throughout your community which is certain to bring more raving fans into your office! When you are happy and really value what you do for your patients, then you will experience not only personal joy but your patients are most likely to tell everyone about how much they love coming to your office! (Please view the 2 minute video on top left)

This is one of the easiest ways to have new patients coming into your dental office each and every day your office is open! The key is to share your enthusiasm. It spreads like a wild fire!

Tip number 1 is: Value

Value what you do professionally and then add value to your patients.

What I mean by adding value to your patients is about using words that add value. When you speak to a hygiene patient for example; if that patient has 4 and mm pockets and BOP what do you say when scheduling the patient’s next visit?

What many STILL, in today’s world say (you know all the research we do have about the mouth/body connection- right?!)is this.  I  hear the entire team say the word “Cleaning”. It’s a word I consistently have to work with clients to not use with their patients! We are no longer in the business of cleaning teeth. In today’s world we are all about creating healthier and longer lives for our patients. Let’s get that clear and speak about this value we add to our patients.

Have you ever met a patient who didn’t want to live a longer and healthier life?

Well neither have I!

When a patient is making their next appointment, create value around why they need to return. It may sound something like this:

“Mrs. Johnson, today we talked about and you remember that I showed you (imagine the hygienist showed the patient those areas by using her/his intraoral camera) those areas where you have 4 and 5mm pockets and we saw the bleeding when I was probing. It is very important that you maintain these areas at home with your power tooth brush and floss plus, I need to get in there and remove the bacteria at least every 90 days to keep those areas healthy. And this is what will also keep your body healthy. To maintain the health of these areas and your body I want to see you every three months (or state what the correct interval is for each individual patient), so I can see you on Wednesday May 13th at 10 am. I know you like the morning appointments and I have the same time and day in three months available to see you then. Will that work for your schedule?”

Do you think Ms. Johnson is more likely to say “YES” to accept the dental hygiene appointment when you state it like this?

Many times I hear the scheduling coordinator ask something like this: “Mrs. Johnson, when would you like to come back for your cleaning?”

Which question do you believe has a higher level of confidence on behalf of the dental professional and adds value and benefits for the patient to return for routine care?

This is your schedule so take charge of it. You must feel proud of your office and the quality of care you provide your patients so OWN IT! Take control of getting patients back to the office and on time!

Tip Number 2:  The dental hygienist is the most important person to schedule all hygiene patien’s next visit.

 The hygienist is the one team member who was just with the patient (for about an hour) and discovered what the patients’ needs were. The hygienist knows exactly why the patient needs to return for their next dental hygiene appointment.

Imagine a patient hygiene preventive care appointment. Does your hygiene patient have disease in their mouth? Did the hygienist and patient discover areas of 4 and mm pockets with bleeding on probing? Most hygienists want to see this patient back in maybe six weeks or at the very most three months.

It’s in the hygiene treatment room that the hygienist is in the best position to explain to their patient WHY and when the patient needs to return for their next hygiene appointment.

Many offices are still sending a hygiene patient to the front desk to make their next appointment and by the time the patient arrives at the front desk, it is very possible, that the patient has already forgotten why (and exactly when) they need to come back see the hygienist AND many times the scheduling coordinator gets so busy that they forget to schedule the patients next hygiene appointment. Yes, I do see this happen ALL too often! At Dental Practice Solutions we review our client data weekly and it happens! No one really intends to let patients leave without a next appointment scheduled but for numerous reasons this happens.  It is something to look at each week to be sure these patients are not lost and without a next appointment.

Team members, all the dental auxiliaries, have so much to do in so little amount of time, that making the patients next appointment can be easily forgotten. This is when time and money are spent chasing patients down to get them back to your office. The end result is the patient spends more time and money in the dental office because their oral disease has become a larger problem by the time they get back to their dental office. Now, the patient is spends more money to care for an oral condition that could have been easily treated or better yet – prevented.

I hope these tips will be helpful to you in keeping your schedule full and experiencing your perfect day’s schedule at the office.

Enjoy your day at the office and next week I will provide more tips to schedule your perfect day!

Please be sure to click on the 2 minute video at the top of this blog.

Please feel free to comment below.

2 Tips to Scheduling Your Perfect Day

By: Debbie Seidel-Bittke, RDH, BS

2 Tips to Schedule Your Perfect Day

9282631_mThis week I will share 2 tips to scheduling your perfect day. Last week I shared 3 tips and throughout the month of February I will continue talking about ways you can create a perfect day’s schedule.

It is very important that as a dental professional, you understand what a valuable role you play because we are helping our patients to live a longer healthier and happier life. Isn’t that right?

I sure hope you agree because my experience as a dental practice management consultant has proven to me that dental practices who embrace this philosophy are the happiest dental teams and the most profitable!

Do you currently enjoy what you do at your dental office? If you can share that enthusiasm with your patients it will spread great news throughout your community which is certain to bring more raving fans into your office! When you are happy and really value what you do for your patients, then you will experience not only personal joy but your patients are most likely to tell everyone about how much they love coming to your office! (Please view the 2 minute video on top left)

This is one of the easiest ways to have new patients coming into your dental office each and every day your office is open! The key is to share your enthusiasm. It spreads like a wild fire!

Tip number 1 is: Value

Value what you do professionally and then add value to your patients.

What I mean by adding value to your patients is about using words that add value. When you speak to a hygiene patient for example; if that patient has 4 and mm pockets and BOP what do you say when scheduling the patient’s next visit?

What many STILL, in today’s world say (you know all the research we do have about the mouth/body connection- right?!)is this.  I  hear the entire team say the word “Cleaning”. It’s a word I consistently have to work with clients to not use with their patients! We are no longer in the business of cleaning teeth. In today’s world we are all about creating healthier and longer lives for our patients. Let’s get that clear and speak about this value we add to our patients.

Have you ever met a patient who didn’t want to live a longer and healthier life?

Well neither have I!

When a patient is making their next appointment, create value around why they need to return. It may sound something like this:

“Mrs. Johnson, today we talked about and you remember that I showed you (imagine the hygienist showed the patient those areas by using her/his intraoral camera) those areas where you have 4 and 5mm pockets and we saw the bleeding when I was probing. It is very important that you maintain these areas at home with your power tooth brush and floss plus, I need to get in there and remove the bacteria at least every 90 days to keep those areas healthy. And this is what will also keep your body healthy. To maintain the health of these areas and your body I want to see you every three months (or state what the correct interval is for each individual patient), so I can see you on Wednesday May 13th at 10 am. I know you like the morning appointments and I have the same time and day in three months available to see you then. Will that work for your schedule?”

Do you think Ms. Johnson is more likely to say “YES” to accept the dental hygiene appointment when you state it like this?

Many times I hear the scheduling coordinator ask something like this: “Mrs. Johnson, when would you like to come back for your cleaning?”

Which question do you believe has a higher level of confidence on behalf of the dental professional and adds value and benefits for the patient to return for routine care?

This is your schedule so take charge of it. You must feel proud of your office and the quality of care you provide your patients so OWN IT! Take control of getting patients back to the office and on time!

Tip Number 2:  The dental hygienist is the most important person to schedule all hygiene patien’s next visit.

 The hygienist is the one team member who was just with the patient (for about an hour) and discovered what the patients’ needs were. The hygienist knows exactly why the patient needs to return for their next dental hygiene appointment.

Imagine a patient hygiene preventive care appointment. Does your hygiene patient have disease in their mouth? Did the hygienist and patient discover areas of 4 and mm pockets with bleeding on probing? Most hygienists want to see this patient back in maybe six weeks or at the very most three months.

It’s in the hygiene treatment room that the hygienist is in the best position to explain to their patient WHY and when the patient needs to return for their next hygiene appointment.

Many offices are still sending a hygiene patient to the front desk to make their next appointment and by the time the patient arrives at the front desk, it is very possible, that the patient has already forgotten why (and exactly when) they need to come back see the hygienist AND many times the scheduling coordinator gets so busy that they forget to schedule the patients next hygiene appointment. Yes, I do see this happen ALL too often! At Dental Practice Solutions we review our client data weekly and it happens! No one really intends to let patients leave without a next appointment scheduled but for numerous reasons this happens.  It is something to look at each week to be sure these patients are not lost and without a next appointment.

Team members, all the dental auxiliaries, have so much to do in so little amount of time, that making the patients next appointment can be easily forgotten. This is when time and money are spent chasing patients down to get them back to your office. The end result is the patient spends more time and money in the dental office because their oral disease has become a larger problem by the time they get back to their dental office. Now, the patient is spends more money to care for an oral condition that could have been easily treated or better yet – prevented.

I hope these tips will be helpful to you in keeping your schedule full and experiencing your perfect day’s schedule at the office.

Enjoy your day at the office and next week I will provide more tips to schedule your perfect day!

Please be sure to click on the 2 minute video at the top of this blog.

Please feel free to comment below.

  • Doctor, do you know what is happening with your patient’s next appointment?
  • Does your hygienist have time to schedule patient’s next appointment?

Check out last week’s blog which shows a pie chart and some information to help keep hygienists running on time.

 Download your No Charge 7 Day Dental Hygiene Profit Program Here:  http://bit.ly/7DayDentalHygieneProgram

ME not too high jpegABOUT DEBBIE SEIDEL-BITTKE, RDH, BS

Debbie Seidel-Bittke, is Founder of Dental Practice Solutions, one of the largest dental consulting businesses focused on increasing profits through proven systems and services in the dental hygiene department.

Last year the clients of Dental Practice Solutions had no less than a 34% increase in their production and the collections followed alongside of the production numbers.

This alone, is only one of the reasons that Debbie is known for the 10th year in a row, as one of Dentistry Today’s Top Consultants!

 

 

 

3 Tips to Scheduling Your Perfect Day

By: Debbie Seidel-Bittke, RDH, BS

February 5, 2015

During the month of February I will talk about tips to scheduling your perfect day. This week will include 3 tips which will include:

1.      Schedule in 10 min intervals

Using 15 minute increments on the schedule costs the practice approximately seven days of treatment time every year. This means the doctors are working that much harder and not smarter. When you change the practice schedule to 10-minute units you are able to schedule procedures with a higher degree of accuracy. When you utilize 10-minute units of time the practice can schedule a 20-minute procedure with ease. With 15-minute units, the procedure must be scheduled either with not enough time (15 minutes) or too much (30 minutes). Ten-minute units will now offer greater flexibility and result in increased productivity.

2.      Reverse engineer it

It doesn’t need to be a calculus equation or statistics but there needs to be a strategic mathematical formula to make certain the practice meets their goals. It is best to schedule an average daily level of production which will be equal to your annual production goal. For example, if you want to produce 1.5 million in 200 days, you need to schedule $7,500 per day. This will include the hygiene schedule and doctor’s schedule. It is not realistic to produce this same number each day. The important fact to look at is your daily practice production average.

Having “Perfect Day” schedules and daily production goals also be valuable in reducing practice stress because it will  allow doctor and their team to achieve a consistent day-in day-out workload.

This allows you to take control of your schedule and the schedule will not control you. When setting up your annual schedule template decide how much production you need to stay in the black. Decide what procedure blocks will be added and at what times on the schedule. Many practices make the mistake of scheduling by reactively filling empty time slots.

3.      Schedule more difficult procedures and patients earlier in the day

Most people during the day have more energy and as the day progresses they tend to run out of steam. For many people the time after a lunch break seems to create a decrease in energy. Try having longer, more intensive treatment options in the morning. This is the time to fill the schedule with longer procedures and high-production cases.

Check back next week for more tips about how to create your perfect days schedule.

Check out our courses/webinars coming up: COURSES

Grab Your 7 Day Dental Hygiene Program at no cost today: 7 Day Dental Hygiene Program

When you have a strong scheduling system in place you have increased productivity and profitability. When you create a schedule with production as a priority you create harmony, less stress and help the practice meet all the daily goals; production and otherwise.

3 Tips to Scheduling Your Perfect Day

By: Debbie Seidel-Bittke, RDH, BS

Same Day Blog PostDuring the month of February I will talk about tips to scheduling your perfect day. This week will include 3 tips which will include:

1.      Schedule in 10 min intervals

Using 15 minute increments on the schedule costs the practice approximately seven days of treatment time every year. This means the doctors are working that much harder and not smarter. When you change the practice schedule to 10-minute units you are able to schedule procedures with a higher degree of accuracy. When you utilize 10-minute units of time the practice can schedule a 20-minute procedure with ease. With 15-minute units, the procedure must be scheduled either with not enough time (15 minutes) or too much (30 minutes). Ten-minute units will now offer greater flexibility and result in increased productivity.

2.      Reverse engineer it

It doesn’t need to be a calculus equation or statistics but there needs to be a strategic mathematical formula to make certain the practice meets their goals. It is best to schedule an average daily level of production which will be equal to your annual production goal. For example, if you want to produce 1.5 million in 200 days, you need to schedule $7,500 per day. This will include the hygiene schedule and doctor’s schedule. It is not realistic to produce this same number each day. The important fact to look at is your daily practice production average.

Having “Perfect Day” schedules and daily production goals also be valuable in reducing practice stress because it will  allow doctor and their team to achieve a consistent day-in day-out workload.

This allows you to take control of your schedule and the schedule will not control you. When setting up your annual schedule template decide how much production you need to stay in the black. Decide what procedure blocks will be added and at what times on the schedule. Many practices make the mistake of scheduling by reactively filling empty time slots.

3.      Schedule more difficult procedures and patients earlier in the day

Most people during the day have more energy and as the day progresses they tend to run out of steam. For many people the time after a lunch break seems to create a decrease in energy. Try having longer, more intensive treatment options in the morning. This is the time to fill the schedule with longer procedures and high-production cases.

Check back next week for more tips about how to create your perfect days schedule.

Check out our courses/webinars coming up: COURSES

Grab Your 7 Day Dental Hygiene Program at no cost today: 7 Day Dental Hygiene Program

When you have a strong scheduling system in place you have increased productivity and profitability. When you create a schedule with production as a priority you create harmony, less stress and help the practice meet all the daily goals; production and otherwise.

Be sure you view the VIDEO on today’s message: Scheduling Your Perfect Day

Please comment below about your perfect day schedule. How is it going for you this year?